Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...
Hi.I recently upgraded my broadband to Smart Hub Pro.When i try to use any of the features on the ee app to manage my broadband, I get one of two error messages "We cannot show "insert feature" right now. Refresh or come back later when we've fixed i...
As per the title. I can never get WiFi enhancer to work consistently. It loads in the app . I then get the loading screen . Often it will crash without loading as per the pic . How EE have the audacity to charge for something that hardly works .You r...
Where do I find my broadband account number?
have been on ee broadband since January 2025 (transferring from BT)out the blue 6 months later the smart wifi plus (extender) doesnt work, i keep ending up with a flashing purple!i) used the app and ive hit the wps button and tried pairing it, no joy...
Hi AllI have the 1.6 Gbps package.I get full speeds over WiFi from both the “Smart Hub Pro” and the Smart WiFi Plus. My issue is speeds over Ethernet when going via the smart WiFi plus. The below is using all wired using cat 7e.ONT -> SMART HUB PRO -...
I was told I’d get up to £300 compensation from EE towards the leaving fee charged by my previous broadband provider. How do I get this compensation? Thanks!
I've just moved to EE's FTTP from Plusnet's FTTC.I'm trying to configure an (internal) ipv4 addess for the new Smart Hub Pkus to an IP address which is not in one of the private IP address ranges. This doesn't seem to be possible (Error message "The ...
I have no internet or landline due to a possible router power issue and or wiring issue to the house. This is the 3rd time in a year it’s happened and last time I was sent an EE Mini-hub 3958-2.4GHz which wasn’t needed but I was told to keep just in ...
Internet went down on Monday and we still aren't up! There has been no communication regarding what the problem is and the tracker says 16 more hours...it said 17 hours 6 hours ago! Fortunately I have unlimited mobile data on my account as long as I ...
