Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,My EE fibre broadband has been behaving unusually for around a week. Previously, it was very fast, and I used a wired Ethernet connection with speeds of approximately 100 Mbps or more for both download and upload.I initially noticed that video cal...
Internet outage for the last 25 hours in the area iI live.Come on EE, give us a clue when it'll be sorted.So far been told 03:50 and 17:11 today and now can't even get the link to get another text to tell me more porkies.
Hi all, my broadband 24 month contract ends on the 12th of November 2026. Will I incur an early termination fee if I change to a new provider in the next couple of days?
I have been migrated to EE from Plusnet to keep the telephone landline.The instruction is to create an EE account but how will this get linked to my old Plusnet details?Surely, i have enter some details from the Plusnet account to match my personal d...
address : [Removed]Hello It’s been reported since Sunday our net is no working at all, and we didn’t get any feedback the issue is still there, it’s effect my little brother activates and also my sister can’t do study due to net issue. On broadban...
Ive a dd set up but the money isn't guaranteed to be in my bank account that day. If I top up my account the amount due will they take that for payment or still take dd an charge me for late payment
Openreach attended yesterday to install our full-fibre broadband. They installed the internal box but advised that they needed a longer ladder and would return within two hours to complete the installation.However, nobody has returned, and I have not...
Hi I don’t know it anyone is having these issues with the Smart WiFi pro 7 extender connecting to the smart hub 7 pro. I initially turned on the extender and plugged it via Ethernet to the router and after a little while it turned aqua blue. I unplug...
HelloI had EE installation of FTTP a week ago. The Smart Hub 7 Plus (SH35A) was installed and worked well - the router showed as Smart Hub 7 Plus in the app. It communicated seemlessly with my 7 Plus extender and every device in the house. I coul...
Hi,I was automatically transferred from BT to EE, now my contract is nearly up and I can’t see my offers because I can’t add my account to my EE log in. I put in my account number, then it asks me to verify my mobile number (which when it shows me th...
