Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45786 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89139 Views
  • 11 replies
  • 12 Helpful

Broadband access parental controls

Hi all, I have this week changed over from BT to EE, and 90% of the time I can't access the parental controls for the broadband. I reinstalled the app, nothing, then reset the router in case it was a connection issue. I still cannot get on the broadb...

Bellabee by Explorer
  • 73 Views
  • 2 replies
  • 0 Helpful

Resolved! EE 4G Smart Hybrid Connect - cannot connect to Smart Hub

Hi all. Just recently got this but despite connecting via ethernet and trying to connect via WiFi connect, I cannot get the hybrid connect to work. The Hybrid Connect keeps flashing green. The signal shows two bars out of three whilst it's trying to ...

DaveP1963 by Established Contributor
  • 90 Views
  • 4 replies
  • 3 Helpful

UDP Packet drop

I originally used EE Broadband but needed a fixed IP, so I switched to BT. Unfortunately, I was mis-sold by BT, so I moved back to EE. Since then, I’ve noticed problems when streaming video from my home to another location.After investigating, I disc...

Regular internet dropping

For the past week or so my Internet has dropped regularly at 8.30 in the morning - lights go to yellow on the router and we have to restart it several times before it's back up and running.  What could be causing this - Is there some sort of maintena...

Connected - No Internet Access

Two weeks ago my home network suddenly started showing certain devices as 'connected / no internet access'. It seems to be affecting most devices on the network randomly, including phones (both iPhone and Androids), tablets, the Smart TV and my lapto...

lukep999 by Investigator
  • 670 Views
  • 8 replies
  • 0 Helpful

Resolved! IVE COMPLAINED SO MANY TIMES BUT STILL NOT RESOLVED

Hi Everyone,EE are trying to get me pay £1332.95 for leaving within the 14 days. I've rung them on numerous occasions and explained to them that I rang to cancel within 14 days to which they agreed. But now it's been sent to a debt collection agency....

IAM6 by Contributor
  • 177 Views
  • 9 replies
  • 1 Helpful

Resolved! Router and extender not shown in app after phone update

Work upgraded my mobile phone a week ago, having reinstalled the app it shows my account details etc. bit not the hardware, therefore I can no longer manage my router and extenders from the app.I called for support and was initially told it was becau...

Spook2 by Investigator
  • 283 Views
  • 12 replies
  • 2 Helpful