Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
A couple of years ago i moved over from BT broadband/mobile to EE broadband and mobile on the back of an email i got from BT advising that they are in the process of moving my Mobile contracts to EE but i didnt need to do anything and later they'd m...
Have received my router and am trying to change the ssid and password before the service goes live (tomorrow). This is a transfer from BT. I plugged in the new router and connected it to my Mac via ethernet cable. I managed to access the router consu...
Hey all, I'm considering upgrading from BT 900 to EE 1.6. Current connection is rock solid and full speed but it actually works out a lot cheaper to move to EE 1.6. After doing some research i read about some issues with latency spikes and speeds not...
I've had a message in-app that full fibre is now available in my area. When I go through ordering, it seems that digital voice isn't offered on the fibre plans. Or am I missing something?At the moment, with a family member being ill, the lack of a ph...
Dear EE Customer Support Team,I am writing in relation to the text message I received today asking me to return equipment by 04 April 2026.I recently called to cancel my EE broadband service, but during that call I was offered a cheaper bundle and ag...
As a new (returning) EE customer, I was tempted to switch back from Plusnet. The basic switch over went smoothly, the router tuned in and the wifi phones linked up but then - why is there always a but - I downloaded the EE app as it seems some aspect...
Hi so my contract is 02 april 2025 until april 2027. and im thinking about leaving, what would my early termination charge be?Im on the 500mbs broadband with xbox gamepass added and my bill a month is £50.99 but that is with a £5 discount and the gam...
Have just transferred across from BT. The activation date is 4th March. There is a problem with the delivery of the router etc in that EE say they have sent it but tracking says the courier is still waiting for it; it should have arrived today. EE ...
Hi I accidentally cut the internet cable will I get changed for the damage
Hello,My broadband stability is completely unreliable. I'll get random waves of slow response times on packets, complete dropouts (from 1 second to 5 minutes) intermittently throughout the day. Restarting the hub and the box does not help. Being o...
