Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46004 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89547 Views
  • 11 replies
  • 12 Helpful

Resolved! EE - PHONE + BROADBAND NOT WORKING

Hello all, im having problems with EE ever since I signed up to them, I went with a broadband connection that was free for 3 months (then they took 165 payment on first month and couldnt tell me the reason) (I have since been refunded but now payment...

Seano4D by Visitor
  • 97 Views
  • 5 replies
  • 5 Helpful

Resolved! Full fibre query

Hi everyone, so currently I have EE part fibre broadband as it's not available in my area yet. But today I went on sky broadband checker and after putting my address in the deals that were on offer was full fibre all the way up to a gigabyte, but sky...

Gothorp23 by Investigator
  • 108 Views
  • 5 replies
  • 2 Helpful

Just one website archive.org is being blocked

I cant find any way to raise a support ticket by email or through a support web page - most of the time I can't phone up from where I'm working, so it's very frustrating trying to get someone at EE to help - even the EE X.com account just has an auto...

Continuous broadband drop-outs

Looking to see if anyone is experiencing this, and if I need to ask for a new routerwe joined EE early feb, and ever since there has been a few drop offs everyday. The drop offs last for a minute and the LAN light goes off on the ONT, other 2 lights ...

RR2000 by Contributor
  • 13657 Views
  • 32 replies
  • 7 Helpful

Resolved! Smart WiFi pro

Afternoon all, I was wondering if anyone else was suffering with the same issues and and fixes?  We moved house a couple of months ago and upgraded to the smart hub pro, and got a smart WiFi pro a couple of weeks later, as the signal was poor in the ...

siw04 by Visitor
  • 82 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: No broadband

We have been with EE just over a month and our broadband is down. Initially we were told it would take a few hours to fix and it did go back on last night. Now woke up to the same issue and told it could take all weekend to fix!!! 

Mama03 by Explorer
  • 71 Views
  • 2 replies
  • 1 Helpful

Broadband issues

Anyone else having broadband issues? Service intermittent for 3 days now. Off for hours, then on, then off for hours. Service status saying it will be down until Monday evening. 

Resolved! How can i get a QR code to return equipment ?

No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent...

PeteH8 by Investigator
  • 327 Views
  • 9 replies
  • 5 Helpful