Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I cannot seem to get my extender to connect, I have tried every possible fix I could find. The only way I can get it to connect properly is when it’s plugged directly into my router but when I disconnect and move it it completely resets. I’ve reset t...
We shall be moving to a newly-built house in a couple of weeks. We shall be taking our EE hub and we know that the new address has high-speed broadband and fibre to the property, similar to our present house. The new house has an Openreach terminal w...
Hi, I started placing an order for broaband that triggered a One Touch Switch request to my current provider (Hyperoptic) but did not complete the EE order (didn't get to the order stage of entering bank account details nor cllick on submit/confirm o...
Hi, I left EE for Sky with Sky advising me that they can transfer my old landline number. Then after moving across to Sky they told me they were unable to take my landline number. I need my landline number for my work. I spoke to EE and was told if I...
Good morning all! Netflix have removed lots of shows from our list and just left the global shows as it thinks we are using a VPN. We are not nor never have... they say that I need to change the settings in my router that show up as though we have a ...
I've been looking to upgrade to the 900 plan. If I go through the process as apparently a new customer I can get it (with Landline) for around £31 pm, however it detects that I'm currently a BT customer and get diverted to a BT plan where the same...
When can I leave. Expires 28/05
We are moving out of our house for a few months while it is refurbished. The house we are moving to has poor WiFi but there is fibre available. The owner does not want to connect. We work from home so need fast reliable WiFi. What would be our best o...
I want to install an outdoor WAP but does the EE router do PoE on its ports?
Hi , recieved an email today saying out of contract. There is a link is click that all I see is my most recent bill. Nowhere is there the option to renew, chose a new deal/broadband package. Theres no new messages in there for me either. What or how ...
