Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE broadband app WiFi controls spinning, when attempting to setup in app EE executive complaints team say that this is a known issue and affected customers (around 1000 affected customers app version 5.75.0) will have to wait for an app fix to resolv...
We have been without broadband for a week. Initially we were promised an engineer who then never materialised, coming a day later to say the equipment was fine but the line had been dropping out. Yesterday we were advised tgat openreach would check t...
I don't understand, please explain. Why should I return smart hub, if you just sent it?
On my previous Plusnet router, and, I think, on earlier EE routers, it was possible to configure the light to turn off and on according to a schedule, rather than only being able to configure the brightness or turn it off permanently.EE, it would be ...
This morning there is new Pro router firmware r3.8.24-R-1531355-PROD-1 and it starts by saying use HTTPS which is then says is not available. It then requires the admin password to get into any level of access. Now testing out what it does.It allows ...
Various users have been getting the CHOP3-800 error. This seems to have been going on for over 18 months and still it's happening, now to me with a brand new hub. It looks like the hub's web server is the problem. Is EE ever going to fix it? Do EE mo...
I have recently changed the contact email on my EE broadband account by logging in to my EE ID and amending the contact and login addresses.Both of these changes were confirmed to me by email, and when I log in with the updated address and check my c...
Hi, for some reason my Broadband /WiFi isn't connecting
The lack of a usable phone adapter is annoying. Your present choice is the Smart hub 2 (SH2, It ain't smart but don't start me on this!!) or a supplied plug in adapter. If you need to use anything else - TOUGH!For all the time I've had broadband, som...
Hey, I have just set up my new EE broadband but to make use of my full set up I need to log in, 192.168.1.254 opens the page with the EE logo and a “spinning wheel” and nothing happens, the page won’t actually open to let me log into admin settings
