Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I recently ordered broadband from EE, but it took almost two months for the installation to take place. During that time, they sent me a 4G WiFi hub. Now that the broadband is installed, I would like to set up a direct debit and return the WiFi h...
Hello Alli have a query and i hope someone has the solution.Ive called the help line and it sends a text for me to reply FAULT etc, but it doesnt find a "problem" with the service....Essentially the issue is:Latency Spike - Since the upgrade from Ful...
Advice suggests that calling EE, you can get voicemail turned offreality suggests it’s impossibleto me solution simple give customer option to set rings to say 25, currently highest is 10, 25 would in most cases never be reached
Changed from bt broadband to ee. Got new router from ee then had a letter stating to return the router. Now had letter from bt asking g foe return of their router any one else had this. Do we need to return the ee router??
I have EE broadband and landline, there are only 2 places that have my landline phone number: the school and the doctors surgery.I've had to disconnect my phone as the spam phonecalls are constant. I have looked for some kind of support on this from ...
When changing from BT full fibre broadband to EE the engineer left the ee hybrid provided by BT connected. Do we still need this?
Hi, a bit of an odd situation here. EE aren't able to link my existing mobile account to my new Broadband package, so I'm unable to see any information relating to my Broadband.Whilst this wouldn't be an issue normally, I've a series of issues with E...
I made an order last week for broadband but that was cancelled yesterday. I called today to take out a new order which was accepted on the phone and was placed. The order was up and running when I first checked my account and received my leaving emai...
Please I'm confused about several bills.How can I download my account statement.
Hello when signing in to the app I cannot get my bill?
