Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is this acceptable for installing the fibre box? That is I'm not sure if it's a red wire or fibre but should it be just left there? Also, is no attempt to tidy up acceptable? On top of that the Kelly Communications guy did not test the phone after i...
I tried to place an order for Full Fibre on 20th March. Oder did not go through as there was a 'Open Order' on my account. This now has been a saga of hours on the phone trying to solve the issue. I have never come across a system like this. You ...
I'm out of contract and the price I'm paying now is £38.99.I'm trying to change to a new plan, but the price is £37.00 for 74mbps. But for new customers it's £29.99.I really don't want another supplier, EE have been great. Do I really have to cancel ...
Hello, My broadband goes live with EE tomorrow up until 23:59 pm, I currently have sky plugged in and work from home - will my sky be live until I get a text from EE and then plug my EE broadband in? not sure how the switch over works so any help wil...
Still no WiFi controls through the app, really getting fed up now it’s just been one problem after another. I’m also getting sick of how little control there is over the hub, I have a device that isn’t playing nice with the channel it’s assigned but ...
Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...
I have recently signed up to EE Broadband. My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website. An error message appears and states it is a problem with EE. I ...
When trying to check for my broadband contract end date I try going into broadband subscription on app and I get the you are not allowed to view this page message any help appreciated
I don’t use the Smart Hub Plus. But I would like to use the Smart WiFi plus device as it’s wifi6. Can I just connect it to my own switch and use it as an access point connected via Ethernet? I tried connecting the smart WiFi plus to my own switch and...
I've been told that my bill hasn't been paid but I'm unable to access my account to make any payments. And not only that when I go onto my account it doesn't show my broadband device on my account, so how do I make payments if I can't see my device o...
