Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43690 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84200 Views
  • 11 replies
  • 12 Helpful

Resolved! Huge bill changing contracts

Did I imagine EE saying they would cover charges to switch to their broadband?Vodafone have just sent me a final bill of £270....I cant see anything now in my new contract emails from EE. Thanks in advance 

everson by Visitor
  • 54 Views
  • 1 replies
  • 0 Helpful

Broadband speed lower with FTTC than with copper

In 2017 I was enjoying speeds of 35mb with BT.This dropped to 24mb in 2021 and I was told it was the best speed we could have which meant dolby atmos, dolby vision and UHD were all disabled making my thousands of pounds of AV kit surplus to requireme...

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JonT69 by Investigator
  • 265 Views
  • 15 replies
  • 3 Helpful

broadband deals

EE mobile customer for years, trying to switch to EE Broadband but keep getting error messages.....is this an EE error? Any suggestions how I resolve this without sitting on the phone for ages?

Mhari79 by Explorer
  • 82 Views
  • 4 replies
  • 2 Helpful

EE Hybrid Connect 4G

Setup the EE Smart Hub Pro and the EE Smart Hybrid Connect today.No matter where I put the hybrid connect in the house, downstairs, upstairs, front, back, left or right, all I get is one bar in the signal display and in the EE app and OK for the 4G c...

Pageaj by Investigator
  • 84 Views
  • 5 replies
  • 1 Helpful

Smart Hub plus with Yale Home Alarm Hub

Can anybody help me? I've recently purchased a Yale Home alarm system, when I came to install it I fell at the first hurdle, (connect the alarm hub to the router via the ethernet cable provided, switch on and wait 30s for the green light),  NO GREEN ...

Ru55w by Contributor
  • 1104 Views
  • 30 replies
  • 9 Helpful

Smart Wifi Plus causing device drop outs

HiI have just switched from BT Broadband to EE. They replaced both the main box and my BT booster disc - the latter with a Smart Wifi Plus. However if I turn that on it causes random drop offs of devices upstairs (where the Smart plus box is).If I un...

JPC68 by Investigator
  • 105 Views
  • 5 replies
  • 0 Helpful

Faulty Hybrid device wont power up

Just upgraded from BT to EE but the Hybrid Connect device will not power up and has no lightsMaybe power pack or devicecalled EE but only option seems to be raise a fault whixh is tested by a bot and comes back OkHow do I speak  to a human to swap ou...

SeanyW by Investigator
  • 53 Views
  • 3 replies
  • 4 Helpful

W7 hardware

upgraded to wifi7 and received today Smart Hub Pro and 1 satellite. I was told over the phone that it came with 3 satellites. I even asked if i could have 4 and was told to try the 3 1st of all. 

Kateab by Investigator
  • 45 Views
  • 4 replies
  • 3 Helpful