Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am going to switch from Virgin to EE. Have finished the external work but still waiting for the internal work from open reach. I know there’s a “ one touch switch “ which EE / openreach will noticed Virgin media. However Virgin media didn’t receive...
Last Wednesday morning (13/05), I received a call from Step Change Outsourcing after obtaining and partially progressing with an FTTP order via Sky and giffgaff. We discussed the reason I’m looking to leave (faults with FTTC - speeds) and explored a...
So I had a complaint in with EE basically I'm halfway through my 2 year contract I'm paying £37.99 a month for 500gb but there's a deal on for 900gb for £25.99 a month I spoke to an EE agent today who told me I basically have to pay the remainder of ...
Just got an letter today from EE and rang them up and been told re-contract at 67 lol at first I was told the full fibre broadband isnt available in my area hihi but somehowe Ive been using it for 2 years. It was nice been a customer of BT since th...
Switched over to EE about a month ago now, and i must say the wifi is so bad. The speeds advertised to what were getting is ridiculous... im getting just shy of 250mb when promised over 500mb and this is a daily thing.The EE home app is also dreadful...
Hi all.I have smart pro 7 with the latest wifi extender. The extender in placed to cover my back garden. I have 2 ring cameras in the garden, 1 closer to the house the other approx 12m from the extender. At night the furthest 1 drops signal. This als...
My download speed is very low outside my main hub
Had an EE lady knock on my door yesterday and said they'll pay out my contract. She didn't mention a limit but website says £300, my early cancellation is £378, will this be covered? Also can I add defence discount on now ordered?
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
Is it normal to suffer poor broadband signal in a heatwave (on 2nd day) when last years (2025) four heatwaves didn't cause broadband issues? I've had this broadband for just over 2 years.
