Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45948 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89446 Views
  • 11 replies
  • 12 Helpful

Parental Control; easy to override from an IPhone

Does anyone know how to prevent the easy parental override from Iphones? My son (kindly) let me know that he can bypass the parental controls, by changing his WiFi on his Iphone to "Rotating" - he figured out how to do this by asking Google and it to...

Dan3693 by Explorer
  • 88 Views
  • 2 replies
  • 0 Helpful

Connected, no internet.

Hello.I'm relatively new to EE, having been transferred from BT and now with full fibre. All went well for a couple of months, then recently I've been getting the 'connected, no internet' message. To begin with , rebooting the modem and the router (s...

EE Smart Hub Pro disconnects at midnight

I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.Is this known issue? I had stable connection without such issue...

Lochness42 by Valued Contributor
  • 1389 Views
  • 46 replies
  • 12 Helpful

Smart Hub Plus and WiFI Disc

I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus. I've tried everything and they won't connect at all.  Before I pos...

Mreed01 by Visitor
  • 7505 Views
  • 11 replies
  • 2 Helpful

New EE contract move from BT

I have just switched from BT to EE. I still have the same BT router and smart wifi discs. I cannot get neither the EE app nor the BT app to connect to the router so cannot see the network connections and signal strength to relocate discs. How can I c...

Stewart34 by Investigator
  • 568 Views
  • 10 replies
  • 0 Helpful