Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
Seriously cannot contact a single human about the fact you’ve sent the wrong hub. Your bots keep running diagnostics and telling me it’s not connected. Like duh……. tour 150 , app and website yield no results either. someone needs to contact me soon...
keep losing Internet a couple of times a day, admittedly it is not for long but annoying when you're watching something on tv.
I am writing to raise a formal complaint regarding my broadband service, which has been unreliable and has left my family and me without internet on multiple occasions. On 24th September 2025, my broadband stopped working. After performing all basic ...
I have the Smart hub, but need to boost range to the rear of my house, any recommendations for what extender to buy? Is there something specific for the smart hub?
We have just transferred from BT to EE and have noticed that the WiFi network name has stayed same,is that correct?
hello! I am trying to connect my Octopus home mini device to me smart WiFi but it won’t connect. It needs to have 2.4ghz not 5ghz, how do i check/change my smart WiFi hub?thankyou
Been on the Busiest Home bundle for nearly a year, with the WiFi 7 router. All has been working well up until the last few months.I have a lot of smart devices, these all connect to the 2.4ghz network, recently (in the last two months) devices random...
My EE Smart Wifi Plus booster keep dropping the aqua light and goes to the orange light - what does this mean?
Hi, I have my main router (Smart Hub SH40J) on the ground floor. On the 1st floor the wifi extender (SW40J). And on the 2nd floor the PS5 Pro. On the PS5, when searching for WiFi on 2.4Ghz, it shows strong signal for my WiFi on the Wireless SSID list...
