Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2724 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47358 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92526 Views
  • 11 replies
  • 12 Helpful

broadband disconnecting for long periods of time

My EE broadband has had some ridiculously long disconnects… just before it took EE a week to send someone from OpenReach to check it out, the router constantly flashed yellow. By now it keeps on disconnecting for longer times at night or in the day, ...

vzukova by Visitor
  • 177 Views
  • 4 replies
  • 1 Helpful

Resolved! Old Thecus NAS not recognised on Smart Hub 7 Plus

Newbie with brand new Smart Hub 7 Plus, migrating from old Asus-based home net.All wired machines are connected through a switch, including Network -Attached Server (NAS - old Thecus box).  Never had a problem until now, just plug and go for over a d...

Resolved! Contract renewal ripoff.

So you get the contract renewal letter and although more last time you try to start the new contract. phone up and after 2 calls and 1 1/2 hours of pain, they admit that the letter they sent must be wrong as they cannot start the contract at that pri...