Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm a new user of the WiFi Optimizer add on and need some help. I have it all set up and working but I am a bit confused....do I have to keep restarting it everyday? Or will it stay on until I switch it off (via the EE app) Also, do I have to keep d...
I have had and used part-fibre since moving in in 2019, however at some point since then openreach seem to have done something in their database and now whenever anyone in the block tries to place a new order (e.g. switching providers) it apparently ...
Once again I am without a connection - this dropped 15 times I know of yesterday and so far today 12 more.I have had these problems for the past two years at this address.Engineers have been many times, new routers, nothing seems to work.No one is pr...
I have just changed my broadband from Plusnet to ee on the understanding I could keep my Plusnet email address. I was told 3 times that this was no problem. When my Plusnet account stopped so did my email address despite reassurance. I was told by...
Good afternoon, I waited for you all day today, but you didn't come and didn't connect the internet, although the funds were withdrawn from my account, I want to terminate the contract, I don't like this approach to the client.
Hi from EE. We've been in touch a few times to ask you to send back your kit. We haven't received the kit we asked you to return, so we're adding a charge to your next bill of 420.00 GBP. If we receive the kit, we'll automatically refund this charge....
HiI have just ordered my 4G Backup Connectivity Device and whilst waiting for it I thought I would clear some things up.I do not use the EE SmartHub Plus WiFi but leave it turned off and use my own Deco Meshnet System - can the 4G Backup Deice connec...
It's blocking release-assets.githubusercontent.com and there's no way to say that's incorrect. on GitHub, when going to a repository and clicking releases and then downloading it, it takes you to release-assets.githubusercontent.com. But EE advanced ...
Hi everyone, I'm new to ee and have signed up to the 1.6 GB WiFi 7 package. Ideally I'd like an extra wifi pro extender in place before I go live on 23rd Dec. Can I get one for free or do I have to go through the rigmarole of waiting until it's insta...
I need to set a static IP address for a device on my network. I can log into the Hub 6 and set it to alway use at static address and set the address but it will not save the changes ? I have done this previously on this Hub with out issue ?
