Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi There I work for a start up called Submix, we provide studio grade audio and video of an online platform. I have had no issues with any provider or device until I connect to my EE smart hub. It seems to cap the speed of the platform rendering it u...
My EE broadband 2 year contract was coming to an end.1 contacted EE customer service to ask them for a better deal on my new Broadband contract.1 was theoretically now a new customer looking for a cheaper and better Broadband Deal.EE was offering ne...
Hi there,I would like to replace my EE Smart Hub with a mesh modem/router.I would like to install a Tplink modem/router.I spotted this option:- https://www.tp-link.com/uk/home-networking/deco/deco-x73-dsl/Alternatively a Vigor2866 ac modemSome advice...
I've had an EE broadband Service and Wifi hub connected to my Ring Camera network for the last two years. I've recently renewed my broadband contract and I'm now losing wifi connectivity on one of my hardwired cameras and the Ring Chime. I'm having ...
Hi, we recently had an EE engineer come out to install our home WiFi, but we’ve run into an issue. The installation requires drilling in an area where we’ve been told we need an asbestos approval letter from our HOA. We’ve been trying to get this sor...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
I'm trying to set up port forwarding on my hub for my NAS, I've watched many videos and blogs. And trawled the forums here... But for the life of me it will not work.Just says port is closed on port checker websites..
I recently upgraded from 500Mbps fibre to 900Mbps Fibre. Previously before the upgrade when using my phone on Wi-Fi while connected to NordVPN I would get about 300Mbps download speed, which is fine I accept the use of a VPN will cause the speed to b...
Hi - I've just spent the last hour on the phone with an eero support engineer trying to get PPPoE working. This is with my eero directly connected the full fibre ONT, no EE router in the setup. Here's the problem: According to the engineer, the eero ...
