Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Dear EE Customer Support,I hope this message finds you well.I am a customer using an EE broadband router smart hub and I would like to request assistance with enabling manual DNS settings on my device.My goal is to use a third-party DNS filtering ser...
Good Afternoon,I need to disable IpV6 Settings on my Smart Hub, there is NO option to disable - Will I need to purchase a after market HUB to do this ?
I get a EE hub sent to my place now, and I found there is a master socket in my place. But I can't plug broadband into the master socket at home because the connector type doesn't match. What should I do?
Hi I’ve just swapped from a mobile broadband to actual broadband with EE. I have placed my order and realised that where my annex is I don’t have an access point to the phone line to my landlords property. Does anyone know how I would go about instal...
Hi, I have called in a few times to try and get this resolved, to no avail.I can not access my work emails (outlook) on my home computer with EE as a provider. It gets immediately blocked and says to check the proxy and firewall settings. The onl...
Hi allJust going to summarise my early findings after receiving the new Smart Hub Pro and Smart WiFi Pro kit today. It’s been an awkward and frustrating journey and I’m sure some user error along the way… But I might now finally be seeing the brillia...
Hi after months of backwards and forwards with sky and replacement sky q boxes.Hi everyone, i think i have finally got to the bottom of my issue.My setup was the new ee hub and 3 ee wifi boosters. Sky q main box hard wired, x3 mini boxes, one of whic...
I recently switched to EE Broadband and now I cannot connect my printer to the hubI've tried resetting the printerI've turned it off and onI've turned the WiFi off and onI've tried WPA2, WPA3-Personal, WPA3I've tried WPS connectI've tried using the C...
Hi,I've been reading that the USB port at the back of the EE Smart Hub 2 router cannot be used to connect a USB Flash drive to the network. At least, there is no discovery of a USB stick on the Manager Hub/App. So, I'm led to believe it is only ther...
Broadband installed on 11th. App downloaded that day. Not managed to pause WiFi or make groups. Just says ‘not available’ Rang customer support. Transferred to 6 different people. No one any idea. One talked me through the app, then told me to click ...
