Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45907 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89377 Views
  • 11 replies
  • 12 Helpful

Smart Hub Pro - How to change DNS settings?

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...

goral by Established Contributor
  • 8282 Views
  • 46 replies
  • 8 Helpful

Resolved! Billing

Hi,I just connected yesterday. 14th but I've been sent a bill due to be collected on 23rd. Is this right? 

£130 Broadband rewards card issues

Hi all,I have recently joined BT however they have set up my broadband with EE.At the time I signed up, I was told as a new customer I would be eligible for a £130 virtual rewards card which I can claim after my 14 day cooling off period.Was told I s...

Leaving EE broadband

So Ive left ee braodband and paid the early leaving fee and still being charged for a broadband Im not usingI have all the emails to show ive gone through the process but im still being charged 

Vigilized by Investigator
  • 46 Views
  • 1 replies
  • 1 Helpful

Resolved! Broadband dropping

Broadband constantly dropping out all day. Text 66033 to report - message not sent. Very frustrating. Lancashire area 

Dave1360 by Investigator
  • 68 Views
  • 3 replies
  • 1 Helpful

EE Broadband - WiFi

Frustrated doesn't begin to describe.I suddenly get emails and texts saying "Sorry you are leaving, cancellation will take place on (date). Terminations charge will be £318" Firstly I did not request to cancel my broadband, I haven't even looked at o...

Microsoft Teams not working

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the er...

HughPB by Investigator
  • 1983 Views
  • 22 replies
  • 2 Helpful

Openreach Engineer

Hi,I have moved into a rental property and signed up for EE's broadband package. They have arranged for an Openreach engingeer to visit the house to set this up, however there is already an Openreach Wifi port installed inside the house - do I still ...

NFinn by Visitor
  • 45 Views
  • 1 replies
  • 0 Helpful

Fullfibre with terrible upload speeds

I’ve been on EE Full Fibre 900 for just over six months, and while my download speeds have been consistently excellent at around 800 Mbps, I’ve noticed that my upload speeds are persistently low — almost always capped at around 25 Mbps.I understand t...