Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
This morning EE booked an engineer visit for tomorrow as they thought they could not fix my broadband speed On checking after the call it had been resolved. Ive tried phoning 150 and freephone number but the option to stay on the call to speak to som...
I currently use the Vodafone mobile broadband with their 5G gigacube and ever since I moved to my new house, the speed has been incredibly slow. Despite me calling them several times, they won't let me leave as my contract is still running. I can see...
I have just changed my broadband from Plusnet to ee on the understanding I could keep my Plusnet email address. I was told 3 times that this was no problem. When my Plusnet account stopped so did my email address despite reassurance. I was told by...
Having recently been transferred from Plusnet to EE I asked to keep my landline phones. Having two home landlines already I was sent a new phone with an adaptor. I set up the new phone in another room. Since this changeover I have had constant issues...
I currently have a fttp and digital voice package with BT. I would like to stay with BT but move the landline to another VOIP provider as then I can use my own router. However it seems that if I were to port the landline number to another VOIP provid...
Hello everyone,As someone who works in IT, I thought it might be worth learning about IPv6 and as a starting point, I've been considering implementing it on my home network. I'm currently utilising a Ubiquiti USG 3 and have it connected to EE Full Fi...
I am a new customer form Plus Net servesI need my land line up and running E.E. promise me they would keepif I moved over to E.E. serves --NOT TURE-I ask for a tech to come to my home and sort out the Land line connection NO IONE from E.E. has been y...
how much it’ll cost to change the phone number
Getting a lot of bad areas in house and also garden with EE home broadband - can I use EERO to create a mesh and if so do I still use the EE router provided by EE
I've been an EE FTTP customer for about 16 months. Before then I was with BT also on FTTP. I was on a 150Mbps download plan for both. My broadband has always been 100% reliable,Last week I upgraded to 300Mbps. I received notification from EE tha...
