Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I find this out?
Has anyone else had this problem?I moved to full fibre a year or two ago and it was fine (white rectangle router, modem box on wall). I was getting 100MPS download, as promised. I mostly work from home during the day, so I'm completely reliant on my ...
Broadbad not workibg all dat
HiWe have already received our router but still have five days until the activation date.Any chance we could go live earlier?!Thanks
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
Hi,I’m trying to host a Minecraft server from my DXP4800 Pro NAS using Crafty Controller, Paper, Geyser and Floodgate.The server works correctly on my local network for both:Java Edition on TCP port 25565Bedrock Edition on UDP port 19132External conn...
Waited 2 weeks for an engineer, engineer turns up 4hrs late with no phone call, txt, email or anything to say hes running late. EE didnt have any way of contacting him. Didn't manage to finish the job due to a problem. Get email confirming a new star...
Hello I need to cancel tommorow visit 12-2pmThank you
Hi our long does broadband take to come back on after paying bill.
We've recently been forced to change our broadband from Plusnet to EE. We've received notification of our first broadband bill, which we need to sign into the app on my phone to see. When I try to 'link' the broadband to our EE app account (by insert...
