Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45464 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88488 Views
  • 11 replies
  • 12 Helpful

EE is Hotel California - you can never leave

Need to terminate my home broadband account.Should be a matter of a few clicks, and I should not have to waste more than 5 mins doing so.or so, I thought..1. cannot see any option on the EE website to do this.2. They have no email address listed for ...

VivekR by Investigator
  • 222 Views
  • 12 replies
  • 7 Helpful

Resolved! Broadband

Was with BT but upgraded and was transferred to EE broadband. Engineer came out and set everything up. Therefore had a new EE network and password to connect devices like phone, iPad fire stick etc. I then went onto the broadband section of the EE ap...

Ezmi21 by Visitor
  • 83 Views
  • 2 replies
  • 3 Helpful

Faulty power adaptor

So I've now waited 4 days with no Internet no TV and no home phone. All because of a so called faulty power adapter. I do hope the EE tech is correct and it dosent turn out to be a faulty router. I will need some sort of compensation to keep me stayi...

kwakers by Established Contributor
  • 287 Views
  • 12 replies
  • 3 Helpful

Resolved! Terrible customer service - Home Moves

What a shocking service.  So 3 months ago I informed the broadband team of my house move. I left it in their professional hands to do the move. Just by chance I was going through my online bank acct and stupid me did not realise they were still billi...

Ann628 by Visitor
  • 84 Views
  • 2 replies
  • 2 Helpful

Using TP Link MESH XE75 with ee full fibre gigabit

HelloI am just about to move to ee full fibre gigabit from Virginmedia. I take delivery of the Smart hub plus this week and the engineer is coming to install the full fibre cabling next Monday. Ours is a largeish Victorian house with a number of wi f...

EB60 by Explorer
  • 608 Views
  • 6 replies
  • 2 Helpful

Resolved! Smart WiFi SW40J is not pairing with smart hub SH20A

We switched to EE fibre with an EE smart hub SH20A for a few weeks ago. It came with a smart WiFi SW40J. When we stand the two devices side by side and attempt to pair with the WPS buttons. The smart WiFi box flashes blue for a few minutes and then f...

DaveP3 by Explorer
  • 141 Views
  • 5 replies
  • 1 Helpful