WiFi problems

[Suzberlin37]

Help, I have a problem that is driving me crazy! Had persistent problems with my wifi dropping in and out. Happens at all times of the day accross all devices. Had 3 EE engineers and 3 Openreach out to look. Last one thought the cable might be damaged coming into the house and this was changed. This seems to have sped up the WiFi but still drops in and out. Seems to effect mainly those things that would require an ipv4 address such as ring, and internet searching and some apps. It seems that the router can't assign and ipv4 address on occasions and that's what causes it to drop out and then as it keeps scanning eventually is able to assign. Is there anyone else that has had this problem and knows what to do? I have also had multiple routers supples by EE to try but I'm kinda at the end of my tether with it all. Thanks 

[XRaySpeX]

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".

[Northerner]

Hi @Suzberlin37 

WiFi or internet connection as the cable suggests the internet.

You may just be out of range or have a poor WiFi signal. Download a WiFi app from the app store and check the quality/band. 

Thanks 

[Suzberlin37]

It's things like ring and sky plus iPhone 16 and iPads that can't do certain functions when it fails

[Suzberlin37]

im not sure what the difference is?

[JimM11]

@Suzberlin37 What EE Hub are you using? If your not getting wan assigned then expect the EE Hub to go offline and turn orange, think the hub wan updates once every 24hrs if not mistaken and by virtue it is full transparent but you will see wan connection issues in the main log for sure.... Use the web manager at https://192.168.1.254 and it's all in the advanced section somewhere to be looked at.

Are you currently on a copper FTTC connection or on FF Full Fibre?

[Suzberlin37]

It's EE smart pro 7 hub. It never turns orange as as no issue in allocated IPV6 addresses, only 4. Had a friend look and doesn't show connection issues as ike I say can assign ipv6

[JimM11]

@Suzberlin37 Use https://www.whatismyipaddress.com

EE use dual stack so you cannot get one without the other, note the values or screen capture when you get drops go look at what you have again.

If you are using any Fixed IP's watch out your EE Pro hub is not going loopy on it's dhcp server assignment to your devices range wise.

[Suzberlin37]

How do I do that?

[Suzberlin37]

not using any fixed IPs. My friend that looked at it said hub was assigning its own ipv4 when it couldn't get one starting with the wrong code 169. Something rather than what it should be