Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So I've upgraded, now some of my smart plugs won't connect & my samsung series 4 smart tv won't either & that's even using 2.4ghz
I am considering switching to Starlink - my (second) 24-month contract ends in July. Can I cancel early without penalty if I decide to switch?
Hello. We have a WiFi extender 6 but I can't seem to get it to connect anymore. It was previously connected to a smart hub 3 which had the apparently common issue where the power pack stops working so it was replaced with a smart hub 2. Since then I'...
Hi. I have used the broadband controls in the EE phone app to prevent a device from ever accessing the internet but there is a one minuet window I can not block, ie 23:59 to 00:00. Is there a way to close this one minuet window?
Hi there, I accepted a Virgin renewal on 01/04/26 - a day or 2 after I found a good deal on EE broadband and used the One Touch Switch - I had Phone/TV/BB with Virgin.I've got an email from Virgin about moving my BB/Phone to EE but nothing about TV....
Hi all and wondered if anyone can help. I’ve just recently upgraded to full fibre (910mbps) and new EE router. I’ve got 3 Deco S4 units which I want to place around the house. One is on the ground floor (front of building) the other is at the back of...
I have had a DDNS account using dyndns.org for many years using various EE routers which supported dyndns, now the smart hub 7 plus only allows 5 presety options, none of which are any good for me - is there anyway that this DDNS account canbe used w...
I can not find the broadband details for the above address. I am paying £42per month and called you yesterday. It was to renew and review my account. [Mod edit - removed address from title, please don't share personal information in public]
how do you make my smart hub 5g and 2.4g ready
I noticed that whenever I was using compatible mode with battery powered devices the batteries ran out quicker than when using other WiFi access points. I really noticed this with the Ring doorbell when I changed its WiFi from my old BT Hub to the Ro...
