Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband loses Internet connection about 5 times an hour. Sometimes for a few seconds, sometimes for about 5 minutes.When it works I get really good speeds.The problem occurs on devices connected via ethernet (PC and TV) and also phones and table...
Hi There, I have already returned all the kit I have received which is not in use. I only have one hub and its the one plugged in but not sure if you are sending another with the speed upgrade install that BT are currently in the process of doing? I ...
I regret to post this and will remind those of the parameters deliberately removing the post and the reality requirements if Dunstone for what reason just to hide scenarios but I continue to have my services my contract my ownership and my accountabi...
I have been using ee for a while now it wasn't as fast to begin with but recently it has gotten so slow to the point I can't watch basic things like netflix or YouTube on the TV when it's 1 room away from the box it gets slower than 1 Mbps speeds and...
How long does it take to get the refund for going through the switching service
Says i connected to router but no Internet
HiI was with BT broadband for many years with no problems and recently joined EE fibre min 700. In doing so EE had to upgrade the cable from the box up the street to my house. The cable installation took many more hours than expected as there was a b...
I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus. I've tried everything and they won't connect at all. Before I pos...
HiNeed to access a website that we've always been able to access. But EE buffers...never had this problem before with Sky. We need to be able to access it as our daughter plays college ice hockey and we want to watch her games live. We've watched the...
Does anyone have the QR code or address to return the broadband kit. I keep requesting it from EE but do not provide it. They are now going to charge £85 for not returning it yet still no QR provided. Any help would be appreciated.
