Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am having EE installed on the 1st June - broadband half fibre and tv.Myself and my neighbours have had a letter pushed through the door that Open reach are installing ultrafast fibre broadband in the street. When I went to the shop he said would b...
Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!
Hi everyoneI'm trying to switch from BT Business 900 FTTP to EE 1.6Gbps residential package. I select everything, fill the details out, then I select by povider and it says I can easily migrate over. I then log in with my BT Business credentials, and...
Hi - can someone from EE technical support please help me with this. I can't be the only customer experiencing this problem. Anyone else out there having the same problem? "Safe search" blocks all the porn sites & probably lots more dodgy stuff that ...
I've just moved from PlusNet to EE as part of the former's migration away from landline provision.Initially I successfully paired everything to the new Router (TVx1, phonex2, PVRx1, computersx2 - one ethernet the rest wi-fi).But after a few days, whi...
Our hub has been flashing orange since we got it. We followed the set up instructions, have had someone on the phone to talk us through it and they even sent us out a new box but now the new one is doing the same thing. Any one have any idea what we ...
I have tried and given up after I think 6 tries to talk to someone at EE this evening. The one time I did get through to a human there was a very bad echo on the line it made talking impossible. All other tries led to 0ne of the following:The syste...
Now into our forth week of no broadband and mulitiple long calls to EE to rectify. 3 engineer visits,,4 modems later and still nothing working. We appear to have been changed from legacy customer and letter from EE informing of a change of system cle...
Has anyone else been charged for not retuning equipment even though they’ve got proof it was delivered? Sent my old WiFi hub back on 13/05/26, Royal Mail confirmed delivery on the 15/05/26 and today I’m being told that I’m being charged £85 on my nex...
