Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43990 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85042 Views
  • 11 replies
  • 12 Helpful

All Devices Disconnect From Wifi

Ever since transferring from BT 500 full fibre which was very stable to EE broadband 7 we have had no end of problems with devices e.g. TV, phones, tablets, Alexa, dropping off WiFi irrespective of proximity to router. Restarting the Smart Pro hub ap...

Kembo by Contributor
  • 399 Views
  • 14 replies
  • 1 Helpful

Resolved! Seeking clarification of the £300 cancellation fee offer

I'm currently with Virgin and have about 6 months left on my contract that includes broadband, every TV channel and a landline and I would like to switch to EE but only for broadband, I no longer want a TV or landline service. Would the EE offer of c...

Gewber by Visitor
  • 209 Views
  • 2 replies
  • 4 Helpful

EE Wifi

I cannot OPT IN to wifiI have EE made for gamers, it went live today so it is a new connectionhow do i get it so i am opted in.thank you

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CB radio

My neighbour is a CB radio enthusiast who claims he gets constant interference and poor signal on his radio devise when my internet is on which to be fair is nearly always except when I’m on holiday . He has taken advice from his groups and they say ...

Resolved! PRICE

£26.99 offer for Broadband, currently paying £29,99 about to increase to £32.99 I object paying for EE new customers with prices not available to current customers, this needs to go before the ICO most broad band companies want 24 month contract and ...

ee New wifi 7 and mesh system seeing devices

This is an odd one.I Have the ee wifi 7 router and 3 of their mesh dishes.I have a Home automation system and solar. My solars inverter is connected to the EE mesh 2.4MHZ and my home automation server is hard wired to the router. Now I can ping the s...

mccltd-1 by Investigator
  • 89 Views
  • 0 replies
  • 0 Helpful

Resolved! why can't I email for support?

i have just checked my bill, and its double what they guy on the phone said it was going to be when i asked him to find me a better deal.  I didnt even need or want EE tv, and its nothing but a pain in the bum because it makes my less than smart tv s...