Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Today I received a text claiming to be from EE rewards, I clicked the link however it was not proceeding with the selected reward (thank god) stating card not valid.Since then I have had an email confirming direct debit has been set up for my broadba...
My 87 year old father, an EE mobile and broadband customer, has been scammed out of at least £25,000 - having locked down his Lloyds bank account, the scammers got him to open up a Revolut account so he could transfer money out of his NS&I savings to...
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Can I pair my black BT complete wifi disk (from use with previous BT smart hub 2) with my new EE smart hub 6? I tried earlier by connecting then with a yellow ethernet cable, but it didn't seem to work.
Good Afternoon,I am currently on 900Mbps plan which is due to expire in a few months.What is the difference between my current plan and 900Mbps Ultimate?
I'm hoping someone can help me, we recently got Fibre Optic broadband but apparently too fast internet can mess with your ring camera. So I saw it recommended to disable 5/6ghz and let the camera connect to 2.4. I did that and re enables 5/6ghz. My X...
Hi everyone,I am moving home and switching from Hyperoptic to EE Full Fibre. I have to pay an Early Termination Fee to my old provider, so I want to use the £300 Contract Buyout Offer.I have three questions:1. Has anyone successfully claimed this £30...
To cut a long story short:1) EE agreed to waive my TV cancellation charges in Jan because they coudn't get parts of it to work properly2) EE screwed up my contract pricing on an upgrade and it took over a month for DI to fix3) My throughput speed has...
Anyone else updated to the latest version 5.77.0 and facing this issue?Seemingly since the update, the app now not showing all WiFi devices that are connected to the router. If the existing connected devices are forgotten in the app, they will not sh...
EE Full Gig broadband using a EE Smart Hub Wifi 7 routerFollowed the User Guide and a YouTube video but CANNOT get port forwarding to work.https://youtu.be/LJ3X3dD3DFU?t=648I can 100% access those devices via my LAN on those ports and they work 100%C...
