Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had EE full fibre broadband installed just over a week ago. But the WiFi signal is poor and sometimes not at all upstairs and in the back of the house.I changed from BT Halo 3, as i wanted a faster broadband, the BT set up didn't have these issues....
We have EE fibre broadband with a SH32B Smart Hub router. All has been working fine until about 10 days ago. We have a range of connected devices in the household and the older devices started to drop Wi-Fi repeatedly which has got progressively wors...
Hi All,I've had full fibre broadband with BT for 4 years then Plusnet for 2 years and not had a single issue.2 weeks ago i transfered to EE 900Mbps with a Smart Hub 7 Plus and since day 1 we keep getting devices that cannot access the internet even t...
I have just been delivered a Smart Hub 7 Pro and a WiFi Extender 7 Pro.They will not maintain a connection. I've set them up to the letter and they appear to conect with them both turning solid acqua. But as soon as I move the Extender to a new locat...
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
Ever since I renewed my broadband contract and upgraded to a higher speed, I am frequently, every day or two and sometimes more than once a day, having to restart my EE Smart Hub 6 Plus as it loses WiFi signal strength and my devices further away fro...
Disgusted with EE at the moment my broadband and landline keep dropping out like 6 times a day. Done all the usual, even rang EE who tell me no faults found and have rebooted my router twice when I try to speak to someone there is always an 1 or more...
Seen a similar story here but not sure if its the same - https://community.ee.co.uk/t5/Broadband-Landline/Phones-suddenly-dropping-off-the-Wi-Fi-why/td-p/1620263We have EE 1GB fibre BB with a Smart Hub SH32B (Model: F5394-P EE) and its been great for...
HiIve been with Openreach FTTP providers since I moved into a new build in 2019. Had no issues until so contracted with EE for their top 1.6gb package.Every time EE change my IP it causes my broadband to fall over.I have a Keep Connect plug which re...
For two weeks now my outside camera goes offline, either "unstable network" or "weak signal" my wifi speed is 70mps any ideas.
