Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44453 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86174 Views
  • 11 replies
  • 12 Helpful

Resolved! Switching from bt to ee, cancellation fee help!?

Hi all, I've been a bt customer for years and currently paying nearly £50 for just 55mb internet... no other services. On my account it offered me a switch over to ee broadband for 900mb internet for the same price, obviously I took up the offer it s...

Pixilate by Visitor
  • 304 Views
  • 2 replies
  • 2 Helpful

Resolved! Moving from sky to EE own router

Hi  hi I’m moving from sky to E E but I want to use my own router which is already set up to be used on sky‘s network. What is it? A simple transferred over or do I have to factory reset everything? It’s a Netgear Nighthawk R 3000. Should of said it ...

Lee14801 by Established Contributor
  • 170 Views
  • 3 replies
  • 8 Helpful

Broadband bill

Can someone please explain to me why my broadband bill has gone upto nearly £40 . There is only me in the house and I don't use a lot . I think this is ridiculous.Sorry, and thankyou.

Billing and Identity Management for Partner

Hi there,Is it possible to have my partner's name added on to our EE Broadband bill? This is possible with many other utilities but I've been unable to accomplish this with EE Broadband so far. Also is there a way to allow my partner to be able to ac...

Smart Hub Plus Router - replacement still not sent

I’ve got All Rounder Fibre broadband. On Friday morning, router started going through the rainbow of lights including white which according to the EE engineer when I phoned was ‘not good’. They said they would send new router and it should arrive nex...

No needs for work inside the house?

Hey guysjust got this message today. Does it mean that it will run through the old “socket”? i want an Ethernet cable  running through my room and don’t know where it starts (current hub is in flatmates room)  

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New Broadband order - when does the tracking update?

Evening, I placed a new BB order on the 9th - switching from BT 900Mbps to EE 1`.6Gbps.When looking to track the order it simply says - Thanks for your order.We're just updating our records. Check back later and you'll see all your order details here...

NotHimJim by Investigator
  • 576 Views
  • 5 replies
  • 1 Helpful

LAN clamped at 100Mbps on Smart Hub Plus

When I plug my linux laptop into a cheap gigabit switch it shows 1Gbps in ethtool. When I plug it into the Smart Hub Plus it shows 100Mbps.This router is advertised as having 1Gbps LAN ports. If that's physically true but the firmware clamps them at ...

adrianmay by Investigator
  • 1740 Views
  • 26 replies
  • 6 Helpful