Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44235 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85668 Views
  • 11 replies
  • 12 Helpful

Open reach cancelling orders

Horrendous experience with EE. 3 orders placed for a broad band router each time Iv been told by EE it would be sorted and open reach cancels it because they don’t recognise my post code even though they sent a router here weeks ago. EE no help they ...

Pixelated picture when connected to WiFi repeater

The signal between my EE tv mini and my main router is weak so I installed a WiFi repeater. The signal strength and connection between the mini box and the repeater is strong and when all my other devices are connected to the repeater (phone, tablet ...

drob23 by Visitor
  • 124 Views
  • 1 replies
  • 2 Helpful

Resolved! EE broadband is not blocking adult sites

Hi, I have recently noticed that EE broadband is not blocking adult websites. I have tried turning the safe search on and off as well as rebooting the router. I had a similar issue with Virgin Media in the past and a router reboot fixed it. I have se...

storm77 by Explorer
  • 291 Views
  • 7 replies
  • 3 Helpful

Resolved! 1.6 Gbps for existing customers.

Hi everyone, I wanted to ask whether anyone had any difficulties upgrading their broadband to 1.6Gbps after moving to EE?The address search confirms that my house is eligible for an upgrade to this speed.Here's where the problem is: I have tried upgr...

Please help

I live in a rural area and have EE 4G Unlimited, however we find using multiple devices on this causes lag and isnt enough for our TV/mobiles smart devices, so have also had Fibre 50 Essentials installed.Is there a device anyone can recomend to 'link...

Steveo789 by Investigator
  • 163 Views
  • 6 replies
  • 0 Helpful

Emails

Moved from bt to ee and my email account keeps asking me verify my account  done this several times changed passwords etc. Still no access. Help!!!

Colinsp8 by Visitor
  • 133 Views
  • 1 replies
  • 1 Helpful

Broadband Installation

I recently signed up for up after giving Virgin Media their marching orders.Please tell me my past weeks experience is not typical? In the past week I have encountered , lazy engineers, non engineer attendance, incorrect engineer visit , being lied t...

TheLoon by Explorer
  • 121 Views
  • 1 replies
  • 1 Helpful

Resolved! Socket Outlets for Full Fibre Installtion

Hi - forgive the foolish question. I've just ordered a Full Fibre 900 Installation - and received a link to a Youtube Video about what is required for the Installation. One thing they say is that you need a double socket outlet, of the Optical Networ...

KAS-118 by Visitor
  • 171 Views
  • 1 replies
  • 1 Helpful