Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2201 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47196 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92140 Views
  • 11 replies
  • 12 Helpful

Why are existing EE Customers treated so badly?

My Broadband is up for renewal on the 12th of Feb - Fibre 67 Essentials and currently I am paying £35.56 which will go up to £40.56. If I was new Customer I could get if for £24.99. So the first point is about ripping off an existing loyal Customer (...

Resolved! Chaos from what could be so simple

2 weeks ago I called 150 to order broadband for a new home the sales person proceeded as expected then tried to get my mobile contacts lower she said they would all be unlimited etc and a few £ cheaper but not by much … okay sounded fine signed contr...

Andybob by Visitor
  • 157 Views
  • 2 replies
  • 2 Helpful

Resolved! Connection strength

Hi,I work from home with an office in the garden. Does anyone know how to strengthen the signal? I have a booster but it doesn’t add much. Any suggestions? 

Pppoe not Working

Hi so I'm trying to use my Tp-link Vr2100 modem with my ee modem. I have the ee router plugged into the DSL port and then a network cable coming from network port 1 on the ee modem into the WAN port on the tp-link modem and the tp link modem has been...

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Olifab by Investigator
  • 394 Views
  • 15 replies
  • 3 Helpful

Microsoft Teams Quality Issue

Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...

Resolved! BT

Due to my bad experience with EE, I would like to find out how I can return to BT.

Kelme87 by Explorer
  • 151 Views
  • 3 replies
  • 1 Helpful

Solarman app

Hi. I have solar panels and the Solarman app used to display all the data about their performance that I needed. The solar panels inverter connects via a mobile phone hotspot (Access Point or AP, separate from the router IP Adress),  but the app has ...

Resolved! Full fibre install falil

Engineer turned up late, couldn't complete the install, What's done is, politely putting it, a squashed mess.  He couldn't complete as the hoist operator connected the cable from the pole to the house next door.  Today he was supposed to return first...

Carrotter by Investigator
  • 145 Views
  • 1 replies
  • 3 Helpful

Connect EE Hub 7 Plus to Asus DSL-AX82U

I recently had EE Full Fibre installed. All went smoothly and quickly, very happy with that part.I have been using an Asus DSL-AX82U as my DSL router for 2 or more years and have lots of settings just the way I want. I also have 26 devices connected,...