Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44471 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86212 Views
  • 11 replies
  • 12 Helpful

Broadband charges

I signed up to renew my broadband contract along with my mobile contract, I was told that my broadband would be £36.99. I have ended up with a monthly payment of just over £50 per month.  This price is stated in my contract, but was not the agreed pr...

Andy_d by Visitor
  • 113 Views
  • 1 replies
  • 2 Helpful

Resolved! Return kit bag

Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen 

DSL Reset.

My home internet disconnects almost daily at varying time (only started happening approximately 1 week ago, 15/04/2025), I have checked the logs on the router and it states the DSL connection was lost and anywhere from 1 to 5 minutes later it reconne...

mk5912 by Visitor
  • 107 Views
  • 2 replies
  • 0 Helpful

Mains Power Back-up for Smart Hub

I live in rural East Devon. At home we enjoy an excellent full-fibre service but the mobile coverage is poor so we connect over WiFi. The recent storms severely disrupted mains power and we had one 12-hour blackout an a few shorter outages.  I noted,...

Smart router flashing green

Hello, I was just watching Netflix and suddenly a message appeared on the tv saying no signal from the router. I went to have a look and it is flashing green? I have never seen this before. And my internet isn’t working at all now. I have re started ...

Cabbywoo by Investigator
  • 3470 Views
  • 13 replies
  • 1 Helpful

EE App Speed Test

Is it normal for the speed test in the EE App to not work?Under Your Hub Speeds it says you haven't done a speed test yet.When I click Run a Speed Test I get Speed Test didn't work, with a little message our fault, Try again or Come Back later.I have...

Ewan15 by Skilled Contributor
  • 4996 Views
  • 9 replies
  • 5 Helpful

Resolved! PC does not 'see' new EE router.

Hello to all. This is my 1st contact with the community.I have to start with a rant: I have been "migrated" to EE from BT. I had a fully functioning Broad band system with BT for 10 years with 3 levels of BT Router . With EE I do not!My PC does not '...

KenS49 by Investigator
  • 7360 Views
  • 14 replies
  • 11 Helpful

Laptop can’t see wifi

Hi all, fired up my laptop I’ve not used for a while, in fact not used since we got EE broadband a few months ago. Problem is, it can’t pick up the router, it’s working ok - it can see the neighbours ones. All other devices see it ok. It’s running wi...

Mw20242024 by Investigator
  • 10649 Views
  • 26 replies
  • 6 Helpful

very big problem

Hello,    I am writing this formal complaint regarding the extremely unpleasant experience I have had with your internet services and the way I have been treated by your customer support department.   After cleaning the paving in front of my house, m...

Exit fee is effectively my full remaining payments

Be interesting to know how the below is calculated, my end of contract is Jan 26 and my monthly payments are £57 for 500mb (seems on the heavy side to me), not sure how the exit fee can be £435.21, this is basically 100% of my remaining contract paym...

hughed2 by Investigator
  • 210 Views
  • 4 replies
  • 0 Helpful