Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was switched by BT to EE in December 2024. Already had an ageing BT router so expected to be sent an EE Smart Hub Plus router as part of the new deal. How do I obtain that new router?
I am trying to pair the EE app on my iPhone with my hub. The broadband is all working fine, but the app won't pair as it only uses the QR code on the hub! Obviously the QR code contains the original network name, but I have renamed mine to something ...
OMG, sounds like the exact experience which I have had today. I rarely complain but have had to today. I have an old thick walled listed house and decided to upgrade from standard broadband to Full Fibre 1GB for £60 pcm - previously having had BT wif...
EE Customer Service has gone down the pan, constant lying and going in circles.1. Told by Live Chat that my EE One discount would be applied to my ongoing contract if I took out EE Broadband and would be applied on my next bill. This didn’t happen.2....
I just renewed my contract a month ago and was asked by the operator if I wanted to keep my landline number. I said I did as I am a sole trader and that is how customers reach me. Anyway nearly a month later we had an engineer come to the house to fi...
Hi. It’s a couple of days that internet connection is gone suddenly. The router has a solid green light, then flashing green light and then orange for a couple of seconds and then restart again. I tried to turn on/off ecc. Still can’t see any WiFi .t...
Hi Everyone!Please see my review below, 1). Engineer Appointment was 8am-1pm and the gentleman arrived around 9:15am and gave a courtesy call 10 mins before too!2). Swapped the little ONT box within 5 minutes, just took off and added new one - turned...
EE has notified me by email that the price increase from April 2025 is 5%. However they say that my monthly payment will be an extra £3.00!I am paying £29.99 now, which means that the increase should be no more than £1.50!So where does the extra £1.5...
TLDR! EE are currently an absolute shambles and it is a disgrace. If you are reading here and with BT, and they are trying to tempt you to EE with discounts, DO NOT DO IT unless you are happy to pay the full cost and more of the package offered. Yo...
I have recently moved to EE and have set up my parental controls but they don't seem to pause when they should. Any ideas?
