Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44765 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86992 Views
  • 11 replies
  • 12 Helpful

VPN (Global Connect), WAN routing issues - traffic just stops

Sorry for the random title, but trying to summarise how the issue manifests!  So just to clarify, I get full 80/20 DSL sync on the hub and very good speed test results.  Ping is around 34ms, and could be better but not too bothered about that.I have ...

EddG by Established Contributor
  • 221 Views
  • 1 replies
  • 1 Helpful

Resolved! Cant access bill details

Went to renew my BB contract with BT and they told me it had to be done through you. did this and had floods of emails from you for some reason very annoying. Change came into effect and all working normally but I cannot access details of my bills.I ...

Ayl30 by Explorer
  • 517 Views
  • 8 replies
  • 6 Helpful

Resolved! Changing direct debit date in My EE

Hi I'm trying to change my direct debit date through My EE. The online guidance is to:"log in to My EE. go to Menu > Bills and payments > Direct Debit "The problem is there are no such options. It's just sending me round in circles. Under My EE there...

SeanC1977 by Investigator
  • 1234 Views
  • 10 replies
  • 5 Helpful

Broadband

I paid my broadband a few days ago in which it was 44 pounds however ive had a message a day later saying i need to pay 88 pound after the restrictions have been lifted, is there a reason why?

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

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XRaySpeX by EE Community Star
  • 3716 Views
  • 71 replies
  • 40 Helpful

Resolved! Hybrid Connect - What use is it if you can't use EE kit?

I've apparently got the EE Works Package with 900mb download and Smart Hybrid Connect.Due the the level of restrictions on both the WiFi6 and WiFi7 offerings (No VLAN's, Poor WiFi in my house etc) I have had to defer to using my own router, switch an...

MukeMan by Contributor
  • 381 Views
  • 8 replies
  • 11 Helpful