Hi @IamSmeghead
Welcome to the community. 🙂
I've got a couple of things for you to try:
- Make sure you're signed into the EE App using the same account that's linked to your Home Broadband service.
- Try while connected to your home broadband WiFi rather than mobile data.
If you've only recently become a broadband customer, it can sometimes take a little time for services to appear correctly in the app.
Our customer support team will be happy to help you, if you're still having problems after that. You can find our contact information here on our get in touch page.
Hope you get sorted.
Chris
