Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46326 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90198 Views
  • 11 replies
  • 12 Helpful

Running 1mb fibre at working times

This service is a nightmare. Used to run EE normal broadband which was fine. After installing fibre signal was so poor we switched to the fibre and speed is never at the levels guaranteed. 

FTTC: impossible guarantee download speed given by EE

On taking out broadband with EE, the fastest option available to me was the Fibre/Essentials 50 option. I was getting a max of about 45 Mbps down, and 11 or 12 Mbps up, prior to joining EE.Because I didn't want the upload speed to be capped at 9 Mbps...

Dabmonger by Established Contributor
  • 402 Views
  • 15 replies
  • 1 Helpful

Remove old cabling

Had fibre installed a couple of months ago and surprised the old copper line from pole to house was not removed lessening the cats cradle of cabling. It would look neater viewing the skyline and there must be money now laying dormant in those miles o...

edbostan by Contributor
  • 195 Views
  • 4 replies
  • 0 Helpful

Speed across network

I've got 900mb/s broadband and I'm getting that from the router and across wifi. However my AV equipment is linked to  a switch - Netgear GS308 Gigabit . Netflix says I'm getting 130Mb/s from the EE hub Pro and an android tv box around 11mb/s. I thou...

No power supply to router

On Thursday 21 August my router suddenly switched off by itself and have been without wifi since. I called EE on Friday and went through all the trouble shooting steps and was advised there was an issue with the power supply and that I would get a ne...

Karlos18 by Explorer
  • 587 Views
  • 7 replies
  • 3 Helpful

Resolved! ONT missing power cable

I just moved into a new house and it looks like the previous tenants took the power cable for the ONT with them, what would be the best way to go about replacing this?Ive had no luck getting in touch with the previous tenants.

Albee000 by Explorer
  • 280 Views
  • 4 replies
  • 0 Helpful