Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45046 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87557 Views
  • 11 replies
  • 12 Helpful

Dodgy EE Smart Hubs?

Is there a history of dodgy firmware on some of the most recent hubs sent out?Been with BT for years with no issue, but was offered the chance to upgrade to Full Fibre with EE as the BT contract would expire later this month. Openreach engineer came ...

WiFi calling.

Been with Virgin media for years, never had an issue with WiFi calling. Moved over to EE 1.6gb plan with  the smart hub pro. Have 3 WiFi extenders, and fairly good WiFi speed around 300 / 500. however every call in bound or outbound in any part of th...

prt32 by Explorer
  • 177 Views
  • 4 replies
  • 1 Helpful

Not working!

Only been with EE broadband for a few weeks. Broadband has stopped working already. 10pm so can't speak to anyone. Just says fault in area & check again tomorrow! Not impressed. Anyone else's not working in WV9? 

Resolved! wifi trials

Ive had this e mail come through.. not sure if it's legit We're the consumer trial team for EE, BT and PlusNet, we run trials with real customers just like yourself.We’re due to begin a new trial aimed at improving our customers' home Wi-Fi experienc...

mrw-03 by Visitor
  • 192 Views
  • 3 replies
  • 7 Helpful

Port Fowarding

I need to set port forwarding with my security base station . Having problems after login EE hub and input all needed data and save the setting . But finally is not working

Resolved! Transfer to EE from Virgin costs to be covered

I have transferred to EE from Virgin and the sale said the transfer fees would be covered as part of the package even if in contract. I received an email to this effect. No amount was mentioned just that it would be covered. However Virgin have now b...