Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can someone actually confirm that a Wired Ethernet connection to the Wifi Extender Pro 7 should work please?I originally set it up and synced it to the router on WIFI , moved it , plugged it into Ethernet and it didn't work and moaned that it was too...
I think that the EE App can do with some more features.Deletion of old devices - At present you can only delete one device at a time. The interface needs to allow a means of being able to filter and select a group of devices that the customer can the...
Had this issue for MONTHS called the helpline saying it would be sorted in 72 hours and still isn’t fixed I can’t add my broadband to “manage my broadband” so I haven’t been able to see the bills im paying. It used to work then EE changed my broadban...
Hi all,Now I am not sure if this is a dead thread. It has been a horrendous day setting up my EE WiFi with extender problems etcMy Laptop is old 2016, but currently running on Windows System: Windows 11 Home. I refuse to replace my laptop, because it...
Why did I change to EE - because Plusnet withdrew their landline service. Worst decision ever. 2 days after agreeing a contract I received an email fron EE asking for their equipment back or pay £85. I had not received any equipment. I contacted the...
Hi there. My equipment has arrived, but the engineer isn’t coming out until Saturday, does anyone know if I can set up the equipment myself and cancel that appointment? My switch over date is on Saturday, does anyone know if I can move that date up? ...
My 24 month term for 1.6Gbps is coming to an end in June. EE supplied a Wifi6 router and a couple of extenders. If i go to upgrade (no option to downgrade it seems) I get offered roughly what i have just now, cost wise.A couple of questions for the ...
We are having a new hub fitted on Friday after being with virgin for many years. Openreach are coming out to reinstate the phone line. All I can see coming into our 1930s house are two wires red and black and these are on a wiring block with some oth...
No landline. No Mesh system. Previous Internet provider asking for termination payment. What CON are you pulling?
When I moved from BT to EE, I went from a BT Halo 3+ plan to the closest EE equivalent - Full Works: Fibre 67.Like BT Halo 3+, the Full Works: Fibre 67 plan includes a "Full Fibre Guarantee", which clearly states that I will receive a free upgrade to...
