Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, upgraded broadband yesterday after getting a really good deal with new phone etc. Guy in shop upgraded us from 500mbs to 900mbs for an extra £3, so why not.Speeds are still the same and the EE app still shows our plan as the old one, 500mbs.I've ...
Having had a mare of a weekend what with our ring security cameras and chimes, wife mobile phone all loosing loosing their respective wi-fi connections, which was a pain for the wife as our indoor coverage is poor and we both rely on wi-fi calling, i...
I'm getting really frustrated with EE in the west lothian area, Broadband keeps dropping, disconnecting from Ring cameras and security cameras.If this happens again, I will be cancelling and going back to BT !!
Tried to add my tv & broadband account to the EEApp so I can access info on my account but says my landline number is not recognised. Don’t know my account number because we’ve gone paperless. Any ideas of a way forward?Ann
I currently have 2 x wifi extenders which work well and i have just signed up for a new contract. I need to send the kit back (wifi6) and get it replaced with Wifi7 kit.question is will i get 2 wifi 7 extenders to replace the 2 x wifi6 extenders I cu...
I started the Uswitch process from Virgin Media to EE 900Mb full fibre Broadband, all was going well, router arrived for the cable installation on 9th June. I received an email this morning saying the switch has been cancelled? I have not authorised ...
Hello, just received my first broadband bill from EE and it doesn't show the £2.00 monthly discount incentive that Plusnet offered in their special deal to get members to transfer onto EE Full Fibre.It seems the EE sales team know nothing about it ac...
hi. I have just placed a new order after my initial contract expired.It only gave the same speeds and roughly same price as before, even after I had waited to see if there was any other speeds or options i could have after being out of contract. Sadl...
This option is now available for me on the EE app and the ability to add EE TV at long last.To renew BB, I seem to have 2 options. Re-grade to the Ultimate 1.6gbps plan or add TV to my existing BB plan which is the Made for Gamers Plan. Xbox Game Pas...
Hi All, I've done some scouring across the forum but can't see anything that covers my situation, so hoping one of you will know! I had Openreach out today to install FTTP, they installed the ONT, junction box etc but have been unable to run the fibr...
