Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 104 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46498 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90530 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband upgrade - am I tied in?

Hi guys. I’m out of contract on EE broadband- about to move home. Not sure who we will opt for in future. But being “upgraded” to fibre broadband with digital land line. Does this tie me in to a new deal/ contract or can we move and potentially termi...

Daviesn8 by Explorer
  • 239 Views
  • 4 replies
  • 1 Helpful

Resolved! Busiest Home Bundle Speeds

Hi EE gang,Recently moved to a new property that had EE/BT and we took out the EE Busiest Home broadband (1.6GBPS) with a guaranteed 1.3GBPS speed. We have been at this new property for just under 5 months and I am not seeing speeds in excess of  800...

rareair04 by Investigator
  • 308 Views
  • 4 replies
  • 4 Helpful

LinkSys Mesh & EE Smart WiFi Pro

Hi,Recently moved to EE full fibre and am using LinkSys Mesh network throughout the house.I have the EE Smart WiFi Pro which I believe is a repeater/extender but the SSID is different to the mesh SSID.Is it feasible to introduce the EE Smart WiFi Pro...

Resolved! account number

Been sitting trying to find my account. Number for what seems like an eternity. Every option I go through just leads me back to start. No welcome email. I get bill notifications via text so can't even view bills without linking. Any tips apart from p...

MrMase89 by Visitor
  • 184 Views
  • 2 replies
  • 2 Helpful

Resolved! I can’t connect Epson ET-2850 to Smart Hub Plus

I’m going in ever decreasing circles. I set up an Epson ET-2850 a week or two ago and everything was fine. Then a couple of days ago the wheels came off. I have a Mac Mini running OS Sequoia and I run NordVPN. I saw a message flash up on the screen t...

HenryTudor8 by Established Contributor
  • 1960 Views
  • 20 replies
  • 2 Helpful

Resolved! Re: Returning kit

Hi I have 2 routers to return as an old and then they sent another one. The arcade i have isn't recognised with royal mail. How do I return them??

Bean5479 by Visitor
  • 116 Views
  • 1 replies
  • 0 Helpful