Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
IV been sent an email about a debt collector wanting £173 for EE but all my bills are up to date, I moved home back in August and when I phoned EE to switch my address over, they gave me a new broadband and cancelled my old account, they said they wo...
Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!
Hi, I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage an...
Avast Network Inspector has given me an alert saying Port 7547 is open and accessible from the internet. It recommends closing the port but I can't find where it is showing as open, so I can't close it. Anybody had the same issue (and solved it)?Than...
I was with BT up until the end of last year (November), when I wanted to upgrade my connection so my account was transferred to EE. After that, they told me I couldn't get the highest speeds as that was only available to EE customers, not BT customer...
Hello,I am expecting to switch (finally) from BT to EE’s full fibre 1.6Gbps in the next couple of weeks and looking to get the best possible router. I’d be grateful if anyone can help me in regards to using the Asus ZenWifi BQ16 for this or possibly ...
Due to an error on my EE broadband contract and making a complaint that hasn’t been looked at over a week, I have decided to leave EE on Monday afternoon. I'll only have 3 days left on my cooling off period.A few questionsWhat happens when I cancel? ...
Anyone else facing this issue? I set my 2.4 GHz to a fixed channel 6 and saved. The setting doesn't hold and changes to channel 11. I have factory reset the router and the firmware is up to date.Firmware version:r2.64.2-R-1210501-PROD-1App version: 2...
If I choose a plan which includes Advanced web protect and Cyber security, do I need any other security plan or am I fully covered? Thank you.
I been with ee for years they missold be a new broadband package as my old one was stopping now I have had no WiFi since the 9th Jan snd it's now the 14th and they sent one engineer said was not a fault indoors it was outside and now they are sending...
