Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We are renovating a property that doesn't have any broadband currently. The village where it is situated has just had Ultra fast full fibre broadband installed and I have a voucher that I need to give to the provider to get it installed. (Open Reach ...
I'm at the end of my tether with EE, and seeing if anyone has any advice. On December 1st, I made the huge error of switching to new EE from "old" EE. Since then, I have spent 35 hours on the phone to EE, scheduled and rescheduled engineer visits, ...
We've been with EE full fibre with the back-up hybrid connect 4G router system for around 4 months and while the service is good when the router's connected, it feels clunky to have to manually restart the Smart Hub router every couple of weeks to re...
Hello.Please can this be looked at. I have just moved to EE from BT and been told that they can't move my login details from BT to EE be moved. I haven't had an email yet with a breakdown of my services and costs.They also stated they can't use anoth...
Hi,I have a large, long house and my router is at one end. I am considering moving from BT to EE after I got an email suggesting it.However, I see that I will only ever get 3 disks and the Smart WiFi Plus router. Is it possible to procure and extra d...
Hello everyone,Where I live, I don't have fiber, and EE only provided an ADSL connection (classic telephone wire, OpenReach RJ11 box) that is connected to the EE Hub. I want to use bridge mode, and I know that the EE Hub doesn't support it, so I boug...
I’ve recently joined BT/EE for tv and broadband. I was told by the representative that all charges will be paid by BT/EE when I transfer from Sky. However, theSky tv contract is different from the broadband and I’m locked into the tv deal until Octo...
I'm shortly returning to the UK and looking to get broadband internet for my home. When I put in my postcode / address the only offer that EE comes up with is the lowest speed and a guarantee of only 7mb/s. If I put in the address of my immediate nei...
When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?
Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.The update has changed my settings agai...
