Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Anyone else facing this issue? I set my 2.4 GHz to a fixed channel 6 and saved. The setting doesn't hold and changes to channel 11. I have factory reset the router and the firmware is up to date.Firmware version:r2.64.2-R-1210501-PROD-1App version: 2...
If I choose a plan which includes Advanced web protect and Cyber security, do I need any other security plan or am I fully covered? Thank you.
I been with ee for years they missold be a new broadband package as my old one was stopping now I have had no WiFi since the 9th Jan snd it's now the 14th and they sent one engineer said was not a fault indoors it was outside and now they are sending...
I recently changed Broadband provider to EE and, as part of the switch my old provider contract breakage fee, has been credited back by EE. Where exactly does this credit sum sit and, how can I access it please?
Switched from VDSL2 (some other provider) to EE's fiber in December last year and initial impressions were good. Stable latency. However since the start of the year gaming has been awful, I was hoping it would go away randomly as it had come randomly...
HiI have just set up my router this evening. Can someone please tell me how I can see the devices on the EE app as I need to pause my teenagers internet at specific times so that he is not gaming until an ungodly hour ie early am.Thanks Heaps
Hey. Is anyone else struggling to get on there app?
Hello, I try to link my EE ID with my EE account, after I input the account number, it need to send a code to a phone number, but the phone number is not mine, how can I change the phone number or link my EE ID? I’ve already linked my phone with my E...
I have changed broadband provider from BT to EE. During the set up the person I spoke did not tell me there would be a charge of £55 for leaving my contract with BT early. I feel annoyed about this and want to cancel this and wait until my contract...
