Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 45464 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88488 Views
  • 11 replies
  • 12 Helpful

Ordering EE TV with EE 1.6 gbps Broadband?

As I understand, this hasn’t been possible due to the 1.6 BB packages being on a different ordering system, which seems incredible to me. I’m desperate to move away from Sky Stream to EE for TV and this is very frustrating. Does anyone have any indic...

NK200025 by Explorer
  • 161 Views
  • 4 replies
  • 2 Helpful

EE app

Hello,Please can I confirm, is the general consensus not to use the EE app but to log in via website?My broadband is being mover to EE soon and after 2 days I now cant read any of the engineer details on the app - it requires a passcode (?) to view e...

Nicola47 by Contributor
  • 252 Views
  • 13 replies
  • 0 Helpful

Can I switch back to BT.

About a month ago I contacted BT to ask about a second BT TV box on my account, that’s all I wanted, TV in a second room I was told that I had to move my contract to EE and have all new equipment, and that’s when my nightmares began, the EE hasn’t be...

KGLovatt by Visitor
  • 1928 Views
  • 5 replies
  • 2 Helpful