Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, so we recently binned off BT as the cost was stupidly high and switched to EE on the 900mb fibre on the new super hub.I cant get any of the 4k firesticks to work. it connects but then says not network even though when you run the network test it ...
I have several Smart sockets outside the house - all were working fine, they connect over 2.4GHz to Internet.Recently they all stopped working, at a 240V level I can use them manually but they will not connect to the App. When I try to 'Add' device...
Hi there , i currently have 2 x Mobile phones with EE and 900mbs full fibre with BT.All 3 items are out of contract within a month. I was going to switch to the EE 1.6gbs full fibre which i would love and renew my phone contracts.However when talkin...
My broadband went off for a time this morning. When it came back on my battery operated cameras won’t connect everything else is working fine. Have done all the unplugging and turning on and off to no avail. Please help.
I need someone out a s a p the main box on the wall is broken and all the wires are out
I have today gone into a new contract for Broadband and TV bundle which includes netflix. By the time I upgrade Netflix to no adverts I'll be paying £61 a month. I have been stressing out over the cost and phoned EE yesterday but was advised they c...
Hi, I’ve just ordered 1.6gb full fibre 5 days ago. I’ve downloaded the EE app and the estimated installation date said 1st June. But now it has changed to 14th July, which is 2 months after the order. No one said to me when I ordered that it would ta...
Cauld someone please advise why my Smart Hub 7 Pro has not updated to the latest firmware?The Web UI and EE App both state that my hub and 2 extenders firmware versions are r3.8.24-R-1531355-PROD-1 and I know there have been at least 3 updates since ...
Good Evening The Blink System wont reconnect to the new EE. Ive literally tried everything i can think of and what has been advised. Has anyone else had this problem? Im looking for solutions Many thanks
Plugged in new hub - step 1 of 3, according to the screen. Hit arrow which shows me how to plug in the power cable (!) and returns to same screen. Repeated several times, but haven'tmissed anything so far. Connected broadband and ethernet cables an...
