Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
New to EE have set up smart 7 plus. With a WiFi extender. How do I get my phone to connect to the extender for faster speeds as it appears to be stuck on the main hub all the time.
Hi mine has been restricted presumably by error as I am a new customer and activation date was Monday 23 2026. EE engineer came and muttered that this wasn’t the first such error he had encountered when new accounts were set up and arranged for BT op...
Hi EE Community,I wanted to get some advise I'm in the middle of revamping my Network/Server hardware and wanted to know if EE / BT Openreach can move my ONT Fibre into another room is that possible and what are the costs involved if at all provided ...
For past 8 hours my router has not connect to broadband. A RESET or switching off for a few mins, only connects for 5 to 7 mins. Autocheck does not work, led light blue, EE mobile coverage poor, having to use alternatife Smarty sim for wifi via phone...
It has been doing this for months now, i’ve deleted the app, tried clearing cache etc, just flat out refuses to work. Yet EE are happily taking the money from me for the service every month when it DOESN’T WORK.
Ive been on the phone and online chat. I have no line and no broadband. Just want to end contract now. Nothing, No help or answer. Just another lot of waiting
My contract is due for renewal, talking to EE i was told they couldn't match the prices online - but i was free to order a new contract and cancel my old onei could then move mobiles etc and all would work fine! seems too good to be true!
I’ve just placed an order via EE’s website for the Fibre 67 Ultimate broadband package and wanted to check something that’s left me a bit confused. During the order process, it stated that I would receive the Smart Hub 7 Plus along with the EE WiFi E...
My end of contract is today...I've tried to cancel my contract today, and I've been informed I can't because I've got a new one until next year. Yes I'm lax and last minute but you should still be able to cancel your contract on the last day
I experience a recurring SSL VPN issue that started immediately after migration from copper to fibre two days ago.Setup:- VPN server: Draytek Vigor 2925n+ (Germany)- VPN client: Draytek SmartVPN (UK, macOS)- ISP router UK side: EE Smart Hub 3A, firmw...
