Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My EE WiFi extenders will only pair if I connect them directly to the router with a network cable. They will stay paired if I remove the network cable as long as I don’t unplug them, but if I unplug & move them to another location they just won’t rec...
Just connecting my newly supplied router. EE offered a great offer to switch broadband from Sky. They have sent me a Smart Hub 2 and a Smart Hub 7. Do I really need to connect both to the ONT box? Why send them both. I’ve successfully got the Smart H...
Why do I keep getting referred to a chat bot whenever I try to call EE over a pressing issue? could someone please explain this and also do something about it?
I've tried a couple of wifi range extender with alleged capabilities of 1200 maps. Reality is only getting around 8mbps. Are there EE settings that block 3rd party extenders/repeaters? Are there settings i should change in main router? Both repeaters...
I was moved from: Plusnet to EE last week. I installed the EE app. But it asks me to link the device to see my account. Is that the iPad I use to access the net? Doing that it then asks me for my account number. Which I type in. It then it has a scr...
After many weeks struggling with the 6023 ee tv box pro errors when watching live TV, Ive been forced into using the supplied Smart Hub in order for the support team to be able to help resolve it. This is OK, but I need to forward some ports to allow...
I got EE broadband a week ago and it's been up and down. Today, however my Firestick won't connect and the router keeps blocking google with the message: "The account holder has blocked this site." No I haven't. It's shockingly bad. 5 years with plus...
I'm not on EE broadband til Friday and they've sent me a bill for £19 + 16= 35 which is way more than I agreed to.
Dear Executive Complaints Team, I am writing to respectfully request that EE voluntarily reviews my complaint in light of new evidence that was not available during my previous complaint or the Communications Ombudsman investigation. I appreciate tha...
I’m a loyal customer have been for years and never had any problems with EE until now, why have I been charged twice for something I normally pay for monthly so please can I get help and a refund
