Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I got EE broadband a week ago and it's been up and down. Today, however my Firestick won't connect and the router keeps blocking google with the message: "The account holder has blocked this site." No I haven't. It's shockingly bad. 5 years with plus...
I'm not on EE broadband til Friday and they've sent me a bill for £19 + 16= 35 which is way more than I agreed to.
Dear Executive Complaints Team, I am writing to respectfully request that EE voluntarily reviews my complaint in light of new evidence that was not available during my previous complaint or the Communications Ombudsman investigation. I appreciate tha...
I’m a loyal customer have been for years and never had any problems with EE until now, why have I been charged twice for something I normally pay for monthly so please can I get help and a refund
Good afternoon, Got offered a deal a few days ago, originally said no as I was in the process of moving to another provider. The guy told me to phone back if I changed my mind. Phoned back the same night, got told another department offered it and t...
Having changed over to EE from Plusnet I cannot access my bills
Just wondered if it’s possible to replace my EE Smart Hub WiFi 7 router with an Eero Pro 7 Router and if so, is it just a case of unplugging my EE router from the Openreach wall box and plugging the Eero Pro 7 router into the wall box instead? BB is ...
Good afternoon Set up my home job and connected mobile and tablets without any issue but can’t connect my laptop or Alexa ? tried the generation 4&2 versions but both say no internet found.saw some posts about complicated things to try but any chance...
HiCan someone explain to me how I can update my broadband package when the given phone number is no longer in use?
Hi All,My mother-in-law was due to be switched from Plusnet last Thursday in order to retain her home phone.She received an email with the switch date and then her new router. However the switch date came and went and absolutely nothing happened, wit...
