Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello everyone, I am thinking of moving from Virgin to EE Broadband and TV. I need your help in figuring out how complex the switch over going to be. The virgin's external box splits the incoming cable into two output cables, one comes straight to...
I just had two EE workers come to my house at 7pm to say they're offering broadband for £20 a month I said I've just signed up to EE like 3 days ago and my box is already set up I pay 25.99 now but he was saying he can get it me cheaper and asked to ...
I am a SmartWiFi Plus customer and they guarantee you should be able to get internet everywhere in the house. But I can't get it in the back of the house (I have stone walls). Do you think they would let me have a second extender unit?
We’re told an engineer was meant to come Friday 8-10 today. No confirmation, no text. Just talking to someone called Amy who has no idea and keeps apologising and wants to pass it on to her manager!!! We have had the issue since we got connected wit...
I just want to be reminded of when my current plan endsHaving spent an hour in my EE account. I'm still none the wiser Help pleaseJanner
Wondering if anyone can assist please.Since getting Heatmiser smart heating controls a few years ago, which consist of a Heatmiser NeoHub, that connects directly to my EE router with a ethernet cable and a wireless Heatmiser thermostat, I have been f...
I moved to EE from sky back in January after a massive price hike... I ordered a pro box, a mini box and a router hub. Only the hub and 1 mini box arrived. So I called them up and the woman told me there was a problem with the pro boxes so I would ha...
We are due to switch over from Sky tomorrow, just wondering how easy this is and do we have to do all the connecting of phone, tvbox, wi-fi hub. I presume we get an email saying the wifi is active as I can't switch it off as I work from home. It wa...
Hoping one or many of you can help and support. I have recently joined EE Broadband and for the life of me I can't understand why I am not able to have my 2.4ghz and 5ghz with different names.I have checked EE website and see the following Smart hub...
