Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I really want to be able to add parental controls but the App is useless and you can't update it via the desktop. Tried calling and unable to speak tk anyone. Tried uninstalling and reinstalling the app but a total waste of time. Why promote parental...
I know you can access the EE Hub setup manager using the EE mobile phone app, but I find this inconvenient.Can you access the setup manager the "old fashioned" way by typing an address such as 192.168.1.254 into a browser on a computer connected by e...
Hi I had a message to say my bill is ready to view I am new to ee TV and broadband but when I log in to the app or my account it does not show anything about a bill or my account etc anyone know what I need to do thanks
Hello all, I don't seem to be getting the full fibre 500
Been with EE for a while now, and they're generally priced the same as everyone else in my area so I went with them as I've heard good things.The WiFi is slow when it works, and drops out often. I just had two drop outs in the space of 15 mins. This ...
Multiple engineers calling to my home multiple times to fix the fault with no resolution and I just received my full bill for a far from adequate full service. I shouldn't pay for a service that's undelivered!
I have an EE Smart Hub SH31B and have had no end of issues with it.I have three android devices two Tablets and a phone none of which can access the internet via the hubAll will connect to the Hub but not the internetAll I get is "cannot provide secu...
Our wireless extender has worked ok since arriving in our house 3 weeks ago. But suddenly, tonight, it's flashing green and won't reconnect. We've rebooted, turned off and on. At the router, we have internet, it's just the extender which is on the b...
Moved home this week so was unable to get internet out on till 17th I have a smart hub they sent me but internet keeps going off
I just transferred from Virgin Media to EE. Generally big improvement in the broadband however having quite a few problems connecting some google devices. (my google speaker connected no problem but the Nest Hub Max, doorbell and camera won't)I hav...
