Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m moving property on Friday, what do I need to do to get my internet working straightaway
I am writing this to warn others about the absolute nightmare I’ve had dealing with this company’s broadband services. Their internal systems are a shambles, and their customer service is even worse.Despite returning my Smart Hub via the Post Office ...
I’m new to EE for nearly 6 months now. The reason I moved to EE was because the App that’s advertised gave me the option to pause wifi and or set schedules for my kids. Since day 1 I haven’t been able to use this feature. Many times I haven’t been in...
I've just moved from BT to EE for broadband. I have a perfectly good BT router and don't need a replacement. It works, it's fine and it's just there to connect our house to the internet. That's its ONE job. The BT and EE networks are the same network...
Hello,I am using an EE smart hub plus. Initially, my hub was set to the default SSID and passwords on the back of the hub. When attempting to make some changes through the hub manager, the admin password on the back of the hub was not working. NO I W...
How do I get my landline wire removed from my home? If I convert to a digital landline does that also involve getting the landline cable removed?
What an absolute shambles of a company.I have been a long term customer of EE/BT and now EE as a whole. Since mid December my router is experiencing frequent dropouts and disconnections causing all sorts of issues with work and connected devices. I’m...
Since moving from BT broadband to EE certain devices (particularly Android) have intermittently failed to connect / communicate / resolve Web addresses.Activating cloudflare warp 1.1.1.1 fixes the issue but brings other occasional connection issues.I...
Just spoken to EE about poor signa between an EVEC wall mounted EV charger and the EVEC ap so that I can get info of the amount of new charge on the ap between minight and 7am.Have requested an extra £12 permonth for an additional piece of equipmet ...
Morning one and allive had ee fibre installed since July time and not had a issue so far but over the last few weeks I’ve nriiced while doing a speed test on Xbox via Ethernet I’m getting good download speeds typically over 1gb on a 900 line but my u...
