Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,I hope someone can help me here. I'm my dads primary carer, and today, after I did his shopping, he told me his Ring Doorbell had stopped working. This then rolled into him also telling me his Alexas weren't answering him either. A quick look...
Hirecently we have not had broadband/wifi and smart tv for 18 days because of someone knocking a pole down. Numerous phone calls from myself and others in the area didn’t seem to rush the repair. I was promised in one of my phone calls that we would ...
Major WiFi issues - continuingBackground - Home Tech advised upgrading to to HH Pro and Wifi Extender Pro… so I did.Could not get extenders to connect, they would pair, but not connect as soon as more than a few metres way from the Hub. (deled in se...
Hi ,I have just received the EE smart wifi plus modem and home phone adaptor having just renewed my contract. I have no issues in my house with connectivity generally speaking ,Do I need or have to install it ?
Having real issues connecting a Google Nest Mini and a Sonos Play 1 to the Hub. I can set up a Chromecast Ultra fine, which makes it all the more perplexing. I've tried at the usual stuff people recommend and even switched to WiFi 6 compatibility and...
My EE WiFi extenders will only pair if I connect them directly to the router with a network cable. They will stay paired if I remove the network cable as long as I don’t unplug them, but if I unplug & move them to another location they just won’t rec...
Just connecting my newly supplied router. EE offered a great offer to switch broadband from Sky. They have sent me a Smart Hub 2 and a Smart Hub 7. Do I really need to connect both to the ONT box? Why send them both. I’ve successfully got the Smart H...
Why do I keep getting referred to a chat bot whenever I try to call EE over a pressing issue? could someone please explain this and also do something about it?
I've tried a couple of wifi range extender with alleged capabilities of 1200 maps. Reality is only getting around 8mbps. Are there EE settings that block 3rd party extenders/repeaters? Are there settings i should change in main router? Both repeaters...
