Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hii have just received a new hub 6 plus. However, tried to pair the previous EE extender & will not work ( model SW10a) all worked fine before with the BT smart hub 2. i tried connecting with Ethernet, the extender flashes blue a few times them goes ...
I signed up with EE because they offered to get me my equipment before I moved and then would activate my connection on my moving in day at my new address. The property I was moving into already had an EE full fibre line and no engineer would need to...
I'm in the middle of planning a move to a different part of the country. I have set up a new account with EE, whom I chose as my broadband supplier at my new address. The problem is that EE intend to wait until the last minute to send the equipment ...
I have just renewed and upgraded my BT account and been switched to EE. The new account and hub was activated on Wednesday (13th May).I have the Full Fibre core 900 - with a 'guaranteed' speed of 700Mbs - but , on my laptop using wifi and a web brows...
Hi, I have been using a Wifi extender for a while and now it will only connect to the hub if I use an ethernet cable. It's been reset, etc. as per the EE instructions but still flashing blue continually. Any advice?
Hi, I have had a BT email address for approx 12 years and have switched to EE for my broadband service approx 3 years ago. All has been ok until 5th May when accessing my BT emails on my iPhone and IPad stopped on 5/5/26. I have re entered my passwor...
Currently have 1.6Gbps and having to reboot the hub every day. Apart from the current hub issue, it's been the most unreliable internet connection I've ever experienced by a long way. Contract coming up for renewal and unsure what to do as the head...
Had a new router installed and now everyday I have to put network name and long password into my tv to watch YouTube etc did not happen with last router
Advertised that EE will pay up to £300 to get out of an existing contract to switch to EE. How do I claim it please? When I placed the order I pressed switch and entered my details but the site kept glitching. So to progress the order I had to skip t...
