Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have been a transferee from BT to EE/BT: - the initial deal for broadband, phone and full TV package was reasonable. Six months into the 24 month contract, the monthly price has sky-rocketed as well as the actual service deteriorating, (TV box consta...
Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...
I have tried unsuccessfully on more than one occasion to link my broadband to my EE ID.I have spoken to EE agents about this on probably half a dozen occasions. Each time we go through the details and I am assured that all should work now. I 'm told ...
I have recently signed up to EE Broadband. My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website. An error message appears and states it is a problem with EE. I ...
Good morning all,So I recently organised a switch from Virgin to EE. Openreach engineer came Tuesday (8th) to install my line but couldn’t complete the installation because the duct feeding my house was blocked. So I called EE and asked what would ha...
I've been facing a total loss of my broadband service since 31st March (Monday) and it's 11th April (Friday) today. I've called up the CS at least 10 times now and they've had both an Open reach engineer and an EE engineer come down to my flat to tro...
Hello.I am trying to link my broadband to my ee account, but after I enter my account number, the system asks to confirm my mobile number with the one they have registered and it says that the available number they have ends in 0000, which is wrong!P...
Hi,I hope someone from the EE Tech Team can reach out to me. I reported a fault over 48 hours ago on my EE Full Fibre service. I went through tech checks and diagnostics, and an engineer has been booked for today from 1pm to 6pm. I’ve received vario...
<span;>I'm just about to change my broadband over from BT to EE. I don't want to have to change my existing 'btinternet.com' email address. Please tell me I don't have to.</span;>
