Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
going on with the gaming package 1.6 my speed is up and dawn lagging at times my Internet speed doesn't stay at a performance it should believe me iv have a teck guy at my home twice he was a full of rubbish telling me anything just to blag us full o...
My WiFi isn’t workin for some reason it’s been payed but when I try connect says there’s no internet connection what’s going on
Hi, so basically, last Wednesday my EE bill went out via direct debit and the following day (Thursday) my broadband/TV/landline service with EE ended because I switched over to a new provider. Will I be eligible for a refund at all, seeing as I only ...
A strange and very annoying thing has suddenly happened over the last 2 days - both our mobiles in the house have been dropping off the Wi-fi.The Router is a ~3 month old EE Smart Hub Plus. To satisfy some older devices I have both 5 and 2.4 GHz band...
I want to document my experience with EE because I think other customers considering EE Full Fibre should know what has happened.I placed my Full Fibre order with EE on 7 August 2026.Weeks later, I still had no confirmed installation date. I repeated...
been having buffering issues late at night so called support and they did a full remote router reset (without telling me this would boot off all connections) - managed to reset previous settings via the EE App but can't connect the wifi extender / bo...
Has anyone managed to successfully connect an AmplifiHD mesh to an EE WiFi 7 router? It’s taken a week or so, but the mesh is now extending my WiFi network and I can see and use all my wirelessly connected devices. However, none of the wired connecti...
I’ve started a new job which requires me to do zoom and teams from my home office. When I was working last I had BT broadband but I’m now on EE broadband …. Oh dear! My WiFi signal is just not reliable - call dropped out 5 times over a 2 hour zoom mi...
My parents are vulnerable and elderly, they've been cut off from WiFi and home phone calls. My dad can't use a phone as he's deaf and the app he uses to support him making calls does not work as it needs WiFi. My mum can't sort the problems as she's ...
