Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do you add an Account Manager in the EE App?We were speaking to EE on phone earlier and the account is in name of someone who is not able to be speaking to them everytime and numerous time they have given permission for a particular relative to s...
Hello to all. This is my 1st contact with the community.I have to start with a rant: I have been "migrated" to EE from BT. I had a fully functioning Broad band system with BT for 10 years with 3 levels of BT Router . With EE I do not!My PC does not '...
I have recently changed over from BT to EE but still on the same Gigabit service. I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a ...
When I ordered my four works fibre 36 broadband from EE, I transferred from BT. I was informed to send back all relevant BT equipment.I received equipment from EE and assumed that I had everything I required. Subsequently, I noted that I never receiv...
When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?
Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...
Hello AllI recently came to the end of a BT contract and was effectively shunted on to an EE contract, which I was initially happy to do as I had the impression BT and EE were one and the same these days. However, the EE Smart Hub SH32B appears incom...
I'm on Full Fibre Giabit* with Smart Hub Plus and extender. The EE app says the main hub is getting 927mbps/108 mbps, however when stand close to the main hub my iPhone only shows sub 600mbps, and when connected with ethernet cable to macbook get bes...
Hello, I'm new to this forum and am looking for advice for a friend.He is currently with BT, with about 3 months to run on the contract. I believe that he is currently paying for add ons that are not required. Full Fibre has just become available. He...
