Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is it possible to connect a 4g dongle to the router via USB?If so what settings on the router need adjusting.Apologies if this has been asked previously, couldn't find anything.Many thanks.
Wonder if someone could help me. I'm a new EE customer my stuff will be getting put in on the 19th. As of right now I'm currently with Sky. I have the sky WiFi box in my room and the openreach box downstairs that's connected to my ADSL socket, this a...
Hi today is not coming the istalation to conect my internet
I’ve just had my EE broadband upgraded to FFTP was working when engineer left but after an hour the PON light on the router is flashing green . Rang EE but seem to get BT who then have to contact EE very confusing 路. Text EE get callback says hi I’m...
Internet isn’t working. Hello light
Hello I recently joined EE/BT but I am in the process to move to another provider with my original landline number being ported within the cooling off period however EE/BT installed fiber optic to make my landline digital. When my new provider attem...
New to EE, I've set up my Smart Hub and connected my (numerous) devices with the new SSID and password. When I check what is connected is says that a Ring Camera is connected - but I don't own a Ring Cameral? Am concerned someone has already jumped...
As I am a BT broadband user, I applied to your company's enfield town branch on 7.2.2024 to get 2 sim cards. The employee of your institution stated that there would be no penalty if I switched from BT to EE in broadband, the monthly payment would be...
Hi alltomorrow is switchover day from Vodafone to EE broadband. My current setup is the Voda Router and using Google Nest as access points/range extenders, this creates two network names, i.e. the Voda one and one of my choice for the google equipmen...
Hi all.Ive signed up to ask a question on behalf of my parents in law, seeing as I am responsible for their IT They have been BTEE FTTP (but always dealt with EE) customers for a couple years now and there has been no issues, recently due to a contra...
