Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Moving from sky to bt/EE and getting a smart hub (fibre 67 essentials), I have an open reach phone socket with some sort of port but no rj45 ports to connect.Will it come in the box with a cable that's compatible or do I need to aquire one myself? I ...
Moved from BT to fibre EE. WiFi is now terrible in the house on the Xbox. I have been informed by support that the Xbox is on a slow WiFi connection of 2.4mps. Has this happened with other people? For clarity my walls are brick but that was never an ...
Hi so came from BT and now they have put me with EE , they sent me a new router and all up and running but I have one problem, I have a raspberry pi connected and it won't stay connected to the 5G, always used to work fine on the BT router but will s...
Hello all,Have been with EE for a couple of days now after switching from BT. Speeds are excellent over WiFi, very happy with that. However on the app it says my WiFi is unstable and could drop out? Is this just an app issue/glitch as the internet se...
Trying to write a complaint on the online form, yet won’t accept my postcode in any format. It’s this intended!
Hi. I'm currently an EE mobile user and considering moving my broadband from Sky to EE. I have FTTP but have had problems with sky. @JimM11 has been really helpful on the sky forum trying to help me sort the issues. I was hoping to use my ASUS RT-AC8...
Just switched from BT to EE for Broadband and Landline (digital landline), shocked to receive such a large bill for first month when all my local calls were free with BT. £32.67 charge this month and no detail useage report available. Also.paying £3 ...
I am being sent lots of emails requesting me to return kit by 10th May or I will be charged. I returned the kit on 9th April and have the certificate of posting. The problem is I joined EE in January, but there was a problem so got moved to BT in Fe...
I have a digital landline phone attached to my Wi-Fi router with an extension in another room. These work ok. I also have another stand alone digital landline phone upstairs with an adaptor (from EE when changing to full fibre). This phone seems to ...
