30-05-2024 09:35 AM
I have the 1.6gb pack and I got 300mbs speed but apparently I was supposed to get 1gb around ish minimum and now I get 30mbs and drops constantly which is very annoying
Solved! See the answer below or view the solution in context.
30-05-2024 10:11 AM
@Jjjj678 which router do you have and what are you using to test it?
Do you get the same on an ethernet connected device?
View solution in original post
30-05-2024 11:30 AM
I'm not sure what I pressed but smart hub plus and Ethernet keeps pausing
30-05-2024 11:52 AM
@Jjjj678 do the lights on the router change colour when you have issues?
Is this a recent instal or have you had it for a while?
It sounds like you have a line fault so a call to the Broadband Care Team may be the quickest way to get it fixed.
https://ee.co.uk/contact-ee/technical-support/broadband-landline
