Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am having constant problems with my broadband dropping out over the past week. The solid aqua on the front turns to a flashing yellow and all connection is lost. It then reconnects after around 5 minutes. Is this common issue or is there anything I...
I mistakenly remove access to my EE app and all the number and device disappeared
I have been sent information today to say I have missed my appointment this is not correct as it is booked for 26 September
I have struggled with MY EE account app since switching mobile to EE but after several calls to customer service I’m now sorted Next step is to add my broadband account to MY EE - every time I enter the required details I’m told that my personal det...
Last Wednesday have Appointment enger i am all day home wait wait wait enginer not coming. Yesterday i am call costumer sevice 6 times after new Appointment next 20 days horribill company. I am thinking cancelled my contcract.
Hi!Back at the end of July we paid EE a heft £513.61 early termination fee due to selling our house 6 months after signing into a 24 month deal.We couldn't process a home move straight away as there's been a 2 month period between us selling and us b...
please help me to connect my home internet, when i do it through the site i press check phone, everything freezes and does not move on what to do, how to apply for home broadband
EE have on their website info that states existing ee pay monthly mobile customers qualify for a lower monthly bill for broadband if I join , yet online advisor said I do not qualify, have I misread detail?.
Hi, we have been out of internet since around 4 pm, in London E17 Area. Their helpline is closed at 8:15 (website say 9pm, it says otherwise when I text them for a callback...)Can anyone give us a good way to get in touch with them to find out what's...
Hi Purchased EE FTTP broadband and openreach came out to assess property the next day. Thought theyd keep the setup date as the one I chose which was 16/08/2022. Assumed everything was ok until I realized just today there was an email a few days afte...
