Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45047 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87559 Views
  • 11 replies
  • 12 Helpful

My broadband

I would like to upgradeFibre Plus Broadband with landlineAverage download speed 67Mb/s £30.59 per month• Landline• Landline with PAYG Calls• 24 month contractBut I hope that the Internet will not be disconnected during upgrade?Thanks

valdisz by Contributor
  • 460 Views
  • 8 replies
  • 1 Helpful

Landline suddenly stopped working

Hi, as of yesterday 30th March, our landline stopped working. Our EE hub/internet is fine but our landline phone is Completely dead, No dial tone, not even when it is the only thing connected in to the ‘test’ socket. Also borrowed a friend’s phone an...

Mishy44 by Visitor
  • 2445 Views
  • 4 replies
  • 3 Helpful

Resolved! New contract

Hi there, I have just started a new contract with ee broadband, I was previously paying £51 pound out of contract not realising that I could upgrade and actually pay less!Can you please tell me when I will start paying the new cost of £34.23 per mont...

Internet drop-out

We recently had very frequent drop outs of our internet so contacted EE, they did the following:Found a problem on the line which an engineer has supposedly fixedSent a brand new more up to date router. Drop outs had gone for a few days up until just...

Boring25 by Contributor
  • 782 Views
  • 6 replies
  • 1 Helpful

WiFi cameras 2.4ghz

Hi, I have EE broadband on dual 2.4ghz and 5ghz. My WiFi cameras only work with 2.4ghz and won't connect. Firstly can I disable 5ghz while I connect them all?  and if then I restore the 5ghz will they stop working or can't connect again. If it's poss...

TeeBee66 by Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful

EE website problems

I recently noticed that my bills went up so I contacted EE and saw that I was out of contract.  So I did a new contract with them which now is higher than before and also is charging me for phone calls (I presume) which I didn't have before.  Trying ...

josi by Explorer
  • 374 Views
  • 3 replies
  • 0 Helpful