Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 215 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46569 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90695 Views
  • 11 replies
  • 12 Helpful

Resolved! Samsung TV Has lost internet connection

Had an electrician in yesterday doing a few jobs and although he didn’t go near the tv or the router, we have now lost the internet connection. Can someone help us get it back please.

Sailing1 by Contributor
  • 1684 Views
  • 17 replies
  • 5 Helpful

Resolved! Speed Issue - Fibre Max Broadband 100

Hi,I am on the "Fibre Max Broadband 100 without landline" package with EE and it was installed this morning by an engineer.My contract notes the estimated download speed is 103.7Mb/s - 145.6Mb/s, with a minimum guaranteed download speed of 92.5Mb/s. ...

vostag344 by Contributor
  • 1346 Views
  • 8 replies
  • 1 Helpful

Bt sport app EE Customer

Hi, I have Full Fibre Max 500 without landline, since 2 months ago.When I bought they told me that Bt sport and xbox pass were incluided for free. I have tried to log in with Bt Sport and I was reading information to do it. But I don't have ee mobile...

Mari121 by Investigator
  • 577 Views
  • 6 replies
  • 1 Helpful

smart router and 3 smart discs how long do i pay

i have the smart router and 3 discs, i know i am paying extra for these discs, my contract was for 24mnths, do i stop paying for these discs then, and they are mine to keep, so when i renew my contract i will not have these charges as well.

nosscar by Contributor
  • 485 Views
  • 1 replies
  • 0 Helpful

Getting my landline back??

I had BT and recently switched to EE for my broadband.  BT had "gone digital" and the handset now does not register with my EE router.  Is there a setting / fix for this? Thanks, Andrew  

Internet Drops Since Moving to EE

Hi,I have recently moved to EE from BT Broadband. I had no issues when I was with BT but since making the switch I have noticed my connection drops daily at approx. 12:53pm. The lack of internet last about 1-2 mins. I have checked the router when it ...

Dropping connectivity

Both myself and husband are now working from home and we have noticed our BB keeps dropping out. Can we do anything about this. Do I need to buy a booster ?