Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hi i have just signed up from zen is the any good please mainly the wifi plus for gaming and wifi ty Smart Hub PlusSmart WiFi Plus device
I've just been changed over from BT to EE. With BT, I was ex-Directory. I've kept the same number .. will I still be ex-Directory ?
Can anyone help me at all - bit of a novice when it comes to these things.I am trying to connect to a VPN called OpenVpn and I Have been provided a profile to load in - which I managed to get to work.When I attempt to connect I get the following "log...
I dial 150 or voicemail and keep getting cut off so cannot access these services
SH2 was giving me 300mbps tops on my BT 500mbps. Looked into buying a router but the majority looked like massive upside down spiders , and expensive..solution, bought a EEwifi smart hub plus from a well known auction site for £50. Wow literally plug...
I have moved from bt to ee broadband and got a message saying your first bill is ready log on here to view it but when I log on it wants my account number which I don’t have.
Hello there,I have recently renewed my broadband contract. I was with BT but I got offered new terms under EE now. Same service Fibre 900. I received new Hub from EE and basically was told to swap BT hub with New EE over which I did. Since i started ...
Hello is there a fair usage policy on the FTTP gigabit package? Or any throttling? I used to be with sky and used 2tb per month most months with sky glass and a bit family of gamers. thanks
Hello.I recently changed my router from the BT Smart Hub 2 to the EE Smart Hub.I had my Sky Q box connected via an ethernet cable for better stability. I'm looking for the Internal port range and external port range to configure in Hub Manager. I've...
Hi,I have just switched from Virgin Media to EE. I am on the Essentials Fibre67 package.With Virgin Media I was able to put the hub into modem mode to then run my linksys mesh system. I have tried looking for this functionality with the EE hub, but c...
