Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hiim getting pestered to return equipment I never even had. EE sent equipment despite me not having a contract. The contract never started as it was cancelled by both parties over a problem with digital voice. I told the postman I was not accepting t...
HiI have recently changed contracts (nominally from BT to ee, but it kept me on BT) and received the new ee tv box pro. I am now being bombarded with emails and texts about returning the old box, or being charged £140.The thing is that I still have l...
I've just got broadband and tv and it's all working great but I can't seem to find my account number anywhere. I need this to log in to the ee app. The help page says it's on my bill but I haven't had a bill yet and I haven't been sent any paperwor...
I think no one can answer these queries; however, maybe some can add information to build a bigger picture.I have been running into issues with Openreach, BT, and Sky. Openreach arrives and says they cannot put fiber over the road or through the buil...
from the previous deadline of end 2025, resulting in a delay of just over a year. BT has run into trouble switching those with Telecare devices as well as catering for elderly & vulnerable users. See BT scraps digital landline switch deadline
I was recently about to end my broadband contact with BT and called them to advise I wouldn’t be renewing due to the price they proposed, the cancellation team persuaded me to move to EE full fibre 500 and told me this comes with a smart hub plus. Se...
Currently have EE VDSL, which was started in sept 2023.We are due to move in the next month to a new build that has full fibre, but according to EE broadband service checker EE do not offer service at this address. Nor do any other suppliers.Only BT ...
Hi my names nelson email :- ****************post code :- sw2 3dqthis is about my internet broad band at home ,I’m actually on holiday , but I was told that I would be paying 29£ every month so the contract , but £29 wasn’t taken from my account , was...
I have had the cable connection installed outside my house today by openreach, however I have had a text message from EE saying an engineer won’t come to my property until the 24th June 2024.my current virgin connection ends on the 6th of June 2024, ...
