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2025 no land line phone, Fibre, Grade listed, Low signal strength

qwertyuiopasdfg
Investigator
Investigator

I think no one can answer these queries; however, maybe some can add information to build a bigger picture.

I have been running into issues with Openreach, BT, and Sky. Openreach arrives and says they cannot put fiber over the road or through the buildings and gardens at the back of my parents' home. The Sky technician arrives and asks where the fiber is because he cannot connect it. So, I am considering a data SIM-only router as an idea. However, it appears that an EE SIM-only router disables/blocks VoIP. By next year, in 2025, all copper phone lines are supposed to be turned off. If fiber cannot be connected to their home, they will have no phone service.

Another issue is that I live in a grade-listed building, so I cannot have a Sky dish or drill holes to pass fiber into the building. Presumably, where the copper cable enters the building, fiber could follow the same path. The mobile signal inside or outside is only 1 bar, while in the local park, it is 3 bars. However, despite the 3 bars in the local park, which is about a 5-minute walk from home, speeds have remained the same for the past 15 years.

We have four masts in the area. One mast is permanently switched off, according to Openreach; another has been vandalized by 5G conspiracy theorists (even though it is a 4G mast). Another has been turned down for no given reason. The one in town is not in line of sight and cannot penetrate the surrounding buildings. We would require more 5G masts, but there are issues with costs and access.

I can foresee some people, including myself, without a landline and in a place with only 1 bar, being unable to make or receive calls next year. In May, Morrisons' data team was here checking the area where the current copper cables run. I asked if this means we can have fiber in the grade-listed area. He said he thinks so. When I asked how it could be connected to the buildings, he acknowledged the issue, noting that his job only involves the cables under pavements. They pass a blue nylon cable from one end of the street to the next. If it fits and there are no snags, fiber will fit too.IMG_6653.jpg

 

 

19 REPLIES 19
Northerner
EE Community Star
EE Community Star

Hi @qwertyuiopasdfg 

If your building is listed then you'll need to apply to the local authority to install any equipment. You need to search their site for more information. 

The vandalism to the 5G mast is unfortunate but outside the control of any carrier. If planning for new masts was turned down then again this sits with your local planning/council. 

Unfortunately some people will be disadvantaged by the copper switch off, this is inevitable and the same situation with all technological progress. https://www.openreach.com/fibre-broadband/retiring-the-copper-network

EE Network is improving but like all carriers they cannot guarantee service everywhere. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

@qwertyuiopasdfg wrote:

We have four masts in the area. One mast is permanently switched off, according to Openreach; another has been vandalized by 5G conspiracy theorists (even though it is a 4G mast). ....We would require more 5G masts, but there are issues with costs and access.


All mobile network sites are multi-technology, there is no such thing as a "5G mast" - this is part of the stupidity with any individual who thinks that vandalising mobile network sites is amusing.

In current-NSA deployment, 5G is deployed as an overlay complementing 4G which EE operate as the base layer. The solution to many urban coverage issues are increased deployments of high-band frequencies, both 4G & 5G.

Hello GrandMaster, 

"If your building is listed then you'll need to apply to the local authority to install any equipment. You need to search their site for more information."

Currently using copper cables past 26 years, guess ditch the fibre then ? 

The vandalism to the 5G mast is unfortunate but outside the control of any carrier.

Yep sad as it is 😞 oh well.

If planning for new masts was turned down then again this sits with your local planning/council. 

No mention of any planning to my knowledge, probably you miss read the written contents.

Unfortunately some people will be disadvantaged by the copper switch off, this is inevitable and the same situation with all technological progresshttps://www.openreach.com/fibre-broadband/retiring-the-copper-network

thank you for the link great Grand master.

EE Network is improving but like all carriers they cannot guarantee service everywhere. 

A couple of other questions about the signal strength can you help here please ?

@qwertyuiopasdfg  The copper. Network will continue for many people for some years. It is only the analogue phone service that is stopping.

What broadband speeds are you getting now?

 

Hello Grand Master, with the screen shot below what speeds can I expect with Excellent coverage please ? thank you  

IMG_6731.PNG

Hi Mustrum, 

My parents have not been offered copper as the Open reach said you cannot have fibre to the building.

We 3 months in and no solutions available for VOip and tv what to do ?

Any ideas

So they are without phone, internet etc. 


@qwertyuiopasdfg wrote:

what speeds can I expect with Excellent coverage please ? thank you  


It's impossible to answer that, the quality of received signal is a completely different measurement to the speeds theoretically available - those are dictated by spectrum deployment. The coverage checker does not predict this.

No mobile network predicts data speeds in a particular area, that's something that only fixed-line products offer.

JimM11
Brilliant Contributor
Brilliant Contributor

@qwertyuiopasdfg  Your answers are very confusing.

What phone and broadband services do your parents have now?