Mini TV box

[Katedavies31]

I have had the mini tv box for just over a year with no real issues. For the last few weeks the box keeps loosing Internet connection and nothing will load. When trying to reestablish Internet connect it is showing weak Internet signal, however all other devices in the same room have full strength Internet signal. Any ideas on how to resolve this issue before I start looking for different providers?

[Lesley_W]

Hi @Katedavies31 

Thanks for coming to our community.

Are you connected to the box via WiFi or ethernet? 

Lesley

[Katedavies31]

Via WiFi 

[Peter_W]

Thanks for confirming that, @Katedavies31 😊

Have you installed any new devices, or changed anything with your network setup, that could be causing interference with the connection recently?

This will sound daft, but seeing it's that time of year, Christmas lights have been known to cause issues with WiFi.

If you haven't already too, I'd recommend trying a reset on your box, which you can find more details on here:

How to reset your EE TV Box | TV and Sport Help | EE

Peter