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Error WM001

alexthecamel
Investigator
Investigator

Error WM001

Hi, go about a week now when I try and watch EETv on a Win11 PC I get the above error. 

tried the obvious stuff, signed out and back in, removed and readded the device etc. 

Any pointers would be appreciated. 
Thanks

1 SOLUTION

Accepted Solutions
DarrenDev
EE Product Expert

We're still unable to find the cause for your failure @alexthecamel however a new update is expected to be released this evening that will show you a better error message, and also log more information for us to see the cause.

If you could please try again tomorrow morning, we'll hopefully be able to see what's going on and fix it.

View solution in original post

4 REPLIES 4
DarrenDev
EE Product Expert

It's a strange one @alexthecamel as I cannot see any reason for the failure in our logs. I've asked the dev lead to take a look.

DarrenDev
EE Product Expert

We're still unable to find the cause for your failure @alexthecamel however a new update is expected to be released this evening that will show you a better error message, and also log more information for us to see the cause.

If you could please try again tomorrow morning, we'll hopefully be able to see what's going on and fix it.

alexthecamel
Investigator
Investigator

That's great Darren thanks for your help.

Will report back tomorrow.

alexthecamel
Investigator
Investigator

Wasn't working the next day but now seems to have returned to normal.

Appreciate your help.