Hi,
I have been having issues with my connection since August. I am multiple times a day losing both WiFi and Ethernet connection to my router. I am unable to even connect to the hub settings when it happens, either it randomly fixes itself or I need to restart the hub. The hubs light stays aqua the whole time.
I have done the line checker multiple times and have so far:
Had an Openreach tech to fix a fault outside.
Had an EE tech come in to test, who discovered a fault again.
Had another Openreach tech out to fix outside.
Another EE tech to test inside, who said it was now fine aside from WiFi congestion.
Every time I now do a line check or phone I am being told I have WiFi congestion and they change the channel but it does not help.
I have 2 devices connected via WiFi, 2 mobiles. And the rest via Ethernet (PC, Sonos speakers, TV, Sky Q and mini)
I have also replaced the router with a new EE router, replaced the ADSL cable, plugged it into a different plug socket, turned off WiFi on both Sky boxes. No new devices have been added before this started.
Any help would be appreciated.
