Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please post me a return label [Mod edit: removed personal details]
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
Hi. Having full fibre installed in 2 weeks time. Making space for wall mounted boxes. what size is the powered box that fits on the inside of the house?rgds
This is probably going to a fairly niche issue but i have discovered thay i am unable to access a specifc website by either my mobile phone or home braodband. The website is www.darkhorizons.com.There is nothing remotely controvercial about it as it...
All working fine and as expected until recently. Now the SW403 stays orange all of the time. I have done the usual troubleshooting including a factory reset and pairing directly with cables but the problem still exists. From the research that I hav...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
My router looks as normal as it can do and the network is showing up on all my devices but it either says ‘unable to connect’ or it connects then drops out 5-10 mins later?I have tried rebooting, etc. to no avail.
Migrated all my BT products to EE a couple of years or so ago but kept our original emails & even added a new one through My BT last September. I Previously posted "Cant create additional email addresses" (Apple ID won't accept my current one) but ca...
Hi all,I had port forwarding working fine yesterday, but overnight I think my Smarthub Pro 7 had a firmware update to r3.8.26-R-1595999-PROD-1and I can no longer seem to get this working even after removing the rule and re-adding. I have restarted t...
