Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 3027 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47452 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92713 Views
  • 11 replies
  • 12 Helpful

Resolved! IPv6 Fragmentation "Black Hole" on EE/BT 900Mb FTTP

I'd love to hear if anyone can validate this -- I've been fighting with an iOS power drain issue, but in fact it's actually a IPv6 issue which occurs both with the EE Homehub AND with a opnsense router. Basically it seems as if the EE network is brea...

planetf1b by Established Contributor
  • 1808 Views
  • 22 replies
  • 7 Helpful

Wi-Fi Extender

Having moved from BT to EE I have a white square extender that works fine, but I was sent an additional extender which was a BT branded disc and this will not connect to the system. Was I sent this disc in error? Is there a specific way to add them t...

Resolved! british gas hive hub

i got a hive hub form british gas  which has been working fine up to now  i been told i need to check that The ports a Hive Hub requires are openUDP port 123 (NTP)TCP port 443 (HTTPS)TCP port 5671 (AMQPS)how do i do this?

tudor231 by Investigator
  • 185 Views
  • 7 replies
  • 1 Helpful

Resolved! Hmm, better than Virgin?

I got stopped by a guy on my drive as I returned from work.He claimed faster speeds for lower prices. I told him I didn't have a problem with Virgin but he offered me a price which was below £40 per month (£36.13).I took the new subscription & since ...

Resolved! Slow spped from hub to PC

I get 900+ to the router but lucky to get 400 to the pc.  I spoke to a chap at EE who said there was a restriction to any one device. I only have 1 PC and am connected via a cat6 cable through a gigabyte card and the chap at EE didnt seem to grasp th...

Resolved! FTTH Full Fibre Installation

Hi,  I am having full fibre (FTTP) installed next monday replacing our current FTTC arrangement, got a openreach engineer booked to complete the connection, i am also getting a Smart Hub 7 Pro and 2 WiFi Extender pro to relace my current Smart Hub an...