Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
This happens quite a number of times during the day or night. The ONT remains all green, but the router handshake has obviously been disconnected. I am on the FTTP 900 package; I used to be with BT and had no issues of this kind with timeouts or line...
I've hosted a football guessing website for a number of years on a dedicated server in my house (just for my friends for some fun). I've had no problems until a few weeks ago when I renewed my contract with EE broadband.Now, I am getting weird inter...
Good Afternoon,I need to disable IpV6 Settings on my Smart Hub, there is NO option to disable - Will I need to purchase a after market HUB to do this ?
Hi I apologise in advance if I'm asking questions that are well covered already, I am severely ill/disabled with very limited strength/energy to read, so I'm unable to scan the threads as I'd like to. Also problems with my cognitive function that mak...
I am expecting an installation of fiber next week, and I was expecting a router.To my surprise I received only 1 cable? Is this company a joke or something?Even the other bt hub 2 with non fiber internet I bought it from Ebay as the useless bt never...
The name of my network was changed overnight, dont know who by, my anti virus software now says its an unsecure network as there is an openport to the internet and is not safe to useTried contacting EE but still waiting for a call back, O2 were doing...
Is there anyway way to convert IPv6 to ipv4 on the smart hub pro 7?
HiI have the Smart Hub 7 if that’s what its called the white one with the 1.6GB package my speeds over wired are around 1.4GB but the web pages just have a spinning circle all the time for a few minutes then they load, Ive tried different web browser...
Not sure if there is a simple solution but since switching to ee boardband I also have a EE mobile. When I’m out and about I find it randomly catching onto people boardband and not using my unlimited mobile data 臘 it’s so annoying. I don’t have the...
My smarthub light has been flashing orange for about 1 hour now. I’ve tried restarting the router after switching it off waiting for 5 mins then restarting it but the orange light reappears and starts flashing again. Please help as the help desk is c...
