Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
i have received a change over from plusnet to ee date of the 3rd november.. i think id like to saty with plusnet and get rid of my landline.. have i left it too late to cancel the change and if so once an ee customer can i cancell the landline..my co...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
I’ve just installed me EE broadband kit, upgrading from BT. All gone well so far. Good broadband connection, TVs, printer, PCs successfully operational on WiFi. But the Hybrid Connect box shows 3 solid red bars. It has connected to the hub with a sol...
Evening, been offline since 04:45 Tuesday 13th October, back and forth with the bot and guides who miraculous put complaints on for you then close them before you are even off the phone. Told we had a network issue in the area, argued this as I had a...
Changed from BT Broadband to EE. Some of my LG tv apps are not working, namely Prime and Netflix. They load but then are unable to play anything selected. BBC Iplayer working however. Run check on my phone and says my hub not working but it seems...
I contacted an advisor to ask if they can help me in linking my EE multiple sims with BT broadband, in order to get a standard household "Together" benefit. I was informed that even their manager dont have access to make such changes. On the contrary...
I am tired of many companies, EE is just one of many, chasing new customers and not looking after their existing ones. I know why it happens. Chasing new custom brings in new business. Rinsing the lazy, oblivious, or ignorant customers who fail to as...
Hi Everyone, a little help please. How do I get fibre to the house? Thanks Sandy
Is anyone else having issues with thier bradband? Mines constantly disconnecting frequently, we've had engineers out but no change Been going on since about a month after I joined EE.I have download speed issues connections issues just constant issue...
Hello,I am using All-Rounder Fibre 67 broadband with a BT Smart Hub 2, wired internet. Over the past few days my upload latency has become extremely high and has made online gaming on my PC fairly unstable. It's particularly noticeable while I'm play...
