BT to EE

[Kimes]

Received our new EE router yesterday and after a right faff to install it, kept getting ´messages saying there was a problem, we finally got all our devices connected manually; scanning the QR code didn’t work. However all our devices are now showing we are connected to BT internet not EE and the EE network name does not appear in our list of possible wi fi connections.

Also our digital voice landline did not work at all after the switchover. We were talked through a solution by someone who didn’t know if he was calling from BT and EE but have now lost all contacts within our directory. This guy called also not answer my query re BT wi fi on EE router.

Wish we hadn’t picked up the phone when BT called last week re the new hub 

[Alex_H]

Hi @Kimes,

Welcome to the EE Community 

I am sorry your joining experience has not been good so far, I appreciate that will be frustrating. Regarding the network name if you no longer have the BT router setup, it sounds like during setup the new router may have just copied the settings including network name from your previous router.

The network name for your devices to connect to is editable by visiting your router admin page at 192.168.1.1 and you can rename it to whatever you like. 

Are your devices connecting ok to the router and internet now? From what you are saying the Digital voice is also working now but missing your saved contacts? Is it just the same phone model you were using before? 

Alex
 

[XRaySpeX]

@Alex_H : Router admin page is at http://192.168.1.254 .

[Kimes]

Hi Alex, thank you for your response. All devices are now connected to the new router and the original digital voice phone is working fine albeit without our contact directory.

can I assume that if I don’t want to rename the router everything work as it should?  I don’t want to risk renaming and possibly going through all the faff again if I don’t need to.

Thanks

[Alex_H]

@XRaySpeX  Thank you, I was still thinking in 4G router mode. 

@Kimes Yeah of course you can keep the network name as is, it wont have any effect on the actual connection.

If you are using a Digital Voice handset, your contacts would have been stored in the hub itself,  there is a guide here for how to download the saved contacts from your BT Hub by exporting them Migrating Contacts | BT Help. Then you would do basically the same steps on the EE router but selecting to Import contacts and then select the file you exported.

I appreciate it wont be the best news if you had trouble with the initial setup of the EE Hub but it would require hooking up the BT Hub again to see if you can download the saved contacts from there to then setup the EE hub and import them.

Alex