Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m less than 24hours with EE and I’m already thinking of leaving. Why is it so hard to link broadband account to mobile account. This is very disappointing and I thought I was making a good move switch my broadband to EE. I’ve seen that this is a us...
HiThis weekend just gone I switched from bt to ee for broadband. I have received no information about anything so phoned ee. I have received no emails as my email address was entered incorrectly and when I've phoned up today with various questions I ...
Hi can anyone help I still have my old EE Wi-Fi discs from previous internet. I have now upgraded to fibre but the discs won’t connect because the new hub is WiFi 6. I was wondering can anything be done to get them to work on the new hub.
I have only had my WiFi for like a week or so and I already regret buying this! Any game I play is just unplayable I got this for gaming and I can’t even do that now waste of money! Won’t be paying for the bill it’s going in the bin where it belongs...
Hi Just wondered if anyone had experienced similar mis-selling of broadband services I was coming to the end of my BT contract and enquired on prices for an upgrade from the 150Mb contract and was sold an upgrade to EE 500Mb for 60p a month more wit...
Apologies in advance, non techy person here! Changing from BT to EE, new router has arrived, due to be connected by 11.59pm on the 16th. At what point do I connect up the new router? Do I have to wait up till midnight or, if I connect it up tonight o...
I was a victim of EE misselling too. I was encouraged to swap from BT to EE and was told that a new and upgraded router would be supplied which would be an improvement on the Smarthub 2. hwoever, the broadband was swapped but no router provider. When...
Hello,I received an email today stating my current broadband plan (standard boardband with landline) ends at the end of the month. While I am given the options to upgrade, the email also states I can chose to stay on my current plan.If I choose to st...
I have renewed my contract for bb & home phone but have been told I cannot keep my number, who do I contact to keep my number as ee said they cannot do this ??
What EE wifi calling is extremely unreliable and they've already taken away the landline?
