Hi. It's been over 3 months and the App doesn't allow me to set up or manage wifi controls. I just get this message saying "We can't load this information... Not your fault, it's ours. Try again or give it another go later". I've been trying again for months! Can anyone help?
Hi. Third month with EE and haven't had it working yet. One of the appeals of joining EE was the ability to have control over various devices through the app.
Yea they are really struggling to get this sorted the past 4 months. I wonder if it’s something they just can’t fix. Strange for such a big company and the huge importance of protecting kids online.
I’ve been waiting since November and still not working. I was lucky and was offered to leave penalty free but some people reported going to ombudsman and failing. So it seems it’s a bit of a mixed bag and depends on who deal with your complaint. Some fixes have been made like new router firmware and new EE app update on App Store (iOS) and some people reported it works but some like me still waiting. My EE guide claims more fixes are due 10th of April. Its unfortunate as so far my speeds have been excellent without a day of issues but this whole experience has definitely been tainted by the app issues as it was a big selling point…
