Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm just about to join EE and will be receiving the new Smart Hub Pro with wifi 7 during the week.To get ahead, I planned to change my current BT router's SSID to <mynewssid> and a correcthorsebatterystaple-style passphrase.Then, when the EE Smart Hu...
Is it possible for the Smart Hub Pro to have hairpin NAT allowing external IP calls from inside the network. Just with previous routers on Virgin Media this was possible. Allowing me to seamlessly use my CCTV inside and out of the network.
Just transferred to EE Full fibre broadband from BT Internet at BTs request when closing down and moving a BT Internet account. I was assured that existing BT email accounts would be unaffected (confirmed three times before I would agree to the swit...
Hi,Joined EE. I have Airband internet at the moment but will change over to EE in a few days.The EE router has been delivered.The Airband connection comes in through the outside wall into an Airband box.I don't have a landline, but there is a box in ...
It has now been nearly 72 hours without broadband service, with no clear communication or updates provided. The app states the issue would be resolved by 17:12, yet it's now 23:53, and the service is still down. While I understand technical issues ca...
I've been with EE since they were T-Mobile and Top Tip is.......Leave and don't ever rely on EE for anything. I have a broadband connection and every single night, I have no internet access at all. The engineer said it's because I'm sharing it with 6...
HiWe ordered a Home Phone Adapter after a letter we received about old phone lines not going to be used so we needed this adaptor to use home phonehowever when I press the WPS? button on side of homehub2 and then press and hold pair button on the pho...
Hi everyone, I'm running into a problem where I get a grey blank screen whenever I try to access the 'manage broadband' section through the app. Has anyone else experienced this issue? If so, were you able to resolve it, and how
Hello guys and gals,I need some advice about what will happen with my old subscriptions and direct debits after my switch from TalkTalk ADSL broadband to EE Full Fibre 500 broadband.For nearly 20 years, up until last Tuesday (29 April 2025), I had fu...
While troubleshooting connectivity issues on my laptop, I used... nmcli device wifi list ...to understand what access points were being made available and which one I was connected to.I was surprised to see 16 BSSIDs, some with no discoverable SSID:B...
