Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband has been intermittent for 2 weeks. An engineer has just cancelled and told me to ring to re-schedule bit there seems to be no way to do this. I've tried to call but keep being told to use the text service which doesn't help at all.
Can I do an internal switch to a different account. For example, Full Fibre 74 mbps at £29.99 pm from my present, which is 64 mbps at £33 odd pm?
Literally the worst internet imaginable. Constant buffering, lagging and getting half the guaranteed speed, when rang up and told about it they say all is fine when it really, really isnt. Ive literally turned to doing nothing at my house as i cant g...
please please can EE check their customer faults log for this area (Hatch Warren, Basingstoke) as there have been issues reported since last Thursday but nobody seem to be joining the dots i.e numerous engineer visits being arranged. I am being sent ...
Hi, I have Smart pro hub and 3 WiFi extenders. I have 1 of the extenders connected via Ethernet to my sky Q main box. This extender now never shows any WiFi connections or shows the Ethernet connection either on the network app or browser app.. so wh...
Hi thereI was persuaded to upgrade my braodband from BT wire to full fibre and was told over the phone that would involve transferring to EE. I was sent documents over the phone to agree to and signed up for a TV package - was not given the full deta...
Hello, when someone calling after answering I can't hear their voices and they can't hear my voice. I reset phone already, battery full, reset connection to broadband. Can you please help? Thank you
My HP printer worked fine with my old EE router but since I have had a Smart hub fitted I can’t connect the printer to the WiFi, power cycled both , pressed the WPS button but the printer just keeps flashing with no connection , surely this shouldn’t...
Since switching over to EE to 1.6gb package my internet is highly unstable, it's impossible to play games. Restarted Hub multiple timesReplaced cablesTried different devicesReset the fibre boxChecked all cables It is driving me insane
Upgraded to EE FTTP.I can't view my broadband bills from my EE account (I have an existing mobile subscription.But more importantly, I can't log into the MyBT app to amend access control time restrictions (I have the BT Hub still). Where do we go fr...
