Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45642 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88863 Views
  • 11 replies
  • 12 Helpful

Resolved! new broadband not covering property

Just migrated from BT to EE.Original bt configuration was hub and 3 discs(black).Was sold SH40J Smart Hub Pro and SW40J Smart WiFi Pro.Specifically asked salesperson would this new set up cover the whole property.Was told YES.Now only have broadband ...

EE fttp pings and latency question

Hi there,Are the pings and latency low if connected by ethernet? I’m coming from Virgin and would like to compare before I actually make the jump.When i used to be on fttc years ago with BT was getting pings close to 5ms to bbc and google etc.Is it g...

kannann by Visitor
  • 372 Views
  • 2 replies
  • 0 Helpful

Resolved! Broadband installation

Hello everyone, I live in a basement flat in Bristol BS8, where the mobile phone reception is very poor, I can't use mobile broadband, I can't find any broadband socket or open reach in my flat, only one socket like this, I don't know exactly what th...

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Aiden10 by Investigator
  • 981 Views
  • 15 replies
  • 6 Helpful

Miss-sold EE broadband

As my BT Halo 3+ package was due to end in January I called BT on 18 December to find out about new package. I live in a very large, very old house. When we moved to fibre the fantastic BT engineer supplied us with 3 extender disks as this was the on...

Wifi

How can I find when my EE home WiFi  two year contracts Ends ? 

Geeran by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful