Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43911 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84811 Views
  • 11 replies
  • 12 Helpful

2.4ghz very slow

I have 300 mbps ee fibre and get around 290 on 5ghz devices over wifi, but 2.4ghz is between 10 - 20mbps download with 60mbps upload. I have 2 pc, a samsung phone and smart plugs on the 2.4ghz. EE sent a new router, but still no change.Would adding a...

RBAILEY by Contributor
  • 1041 Views
  • 14 replies
  • 1 Helpful

Loss of connection

I have recently changed broadband providers and currently using EE mobile but my JVC TV no longer connects to wifi ever since. Anyone has any idea of what I can do to restore this. I have tried to hotspot abd still couldnt connectAny ideas what else ...

Amy304 by Investigator
  • 361 Views
  • 5 replies
  • 0 Helpful

WHY O WHY DID I EVER AGREE TO GO TO EE.....

Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband...

Kartesio by Visitor
  • 1116 Views
  • 6 replies
  • 1 Helpful

House move, and exchange change for landline

Having advised house move to EE and needing landline for Careline, I was told I would have to transfer to BT…no choice as they issue telephone numbers!  I am now being charged for May by both companies and cannot get through to EE without hanging on ...

ValS1 by Visitor
  • 284 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: Whole Home Broadband

Do you know if BT Discs (white ones) will work with the new EE router.  Just flipped to EE from BT and dont want to swap out equipment until I know as I have 4 discs in the house/garage/office for full coverage and only received 1 extender from EE Iv...

Re: Overcharged!!!

Following a **bleep** up with installation (still ongoing?) I’ve been charged ) £150 with no explanation at all BUT if it’s for the 2 x £75 extra tv boxes not fitted obviously & returned on 15 April 2024 as I told EE ?? Any help for this 79 year OAP ...

Daipop by Established Contributor
  • 351 Views
  • 2 replies
  • 1 Helpful

EE connected but no internet

Hello everyone, I'm having a little problem with my broadband being connected but has no internet which is unfortunate, I've tried restarting it, switched off all of the devices and back on again, did other basic instructions but no positive outcome ...

Chantal5 by Visitor
  • 2987 Views
  • 2 replies
  • 0 Helpful

Broadband down NG10 3TB

NG103TB area. My broadband went to 1/5th of the speed it should be last week, then completely went down on Friday evening. I have no idea what the issue is and i have no idea if a human even knows if i have this problem. The recorded message just sai...

adthepad by Established Contributor
  • 409 Views
  • 6 replies
  • 0 Helpful

SH+ Change IPV4 address difficulties

Just had FTTP installed and its working well. Issue is that my old router used a different IP range - and all my media devices/servers are hard coded (for remote admin reasons)I've tried to change the Gateway Router Address in the IPV4 settings  but ...

Switching from virgin to ee

Hi I'm switching my virgin media package to EE for full fibre broadband, TV & landline , engineer coming next week. I've been with virgin for 20 plus years so no longer have any BT landlines and have never had an open reach box . . Will this be a pro...

Kenny73 by Visitor
  • 1014 Views
  • 1 replies
  • 1 Helpful