Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I look up your broadband plans, for standard fibre, you say a phone line plan can be added for £8 a month. Yet when I am given the options for selecting a plan at checkout, the minimum is £9.15 for an inclusive calls plan? Why is this?
HiI got EE for years but in last 2 weeks broadband start lossing conection in chester . It happens randomly but at leat few times a day ,I need to hard restart hub to be able to conect again . I try factory reset ,change filter but still happening ....
I am a Landlord of a building with two flats - Downstairs is Flat1 and Upstairs is Flat 2. One of the rwo tenants of Flat 1 has sent the following message " Our wifi contract has run out,our provider ee has offered us a new contract ,but it requires ...
We are currently considering switching our home's Broadband connection from TalkTalk to EE. However, the current TalkTalk connection is under another occupant of the house's name and we were wanting for me to take longer responsibility for the servic...
quick question, if I opt for broadband without a phone line, will I still be able to recieve incoming phone calls through the landline phone? I know some people have a set up like this but wanted to be sure. And I'm referring to the Phone Line not L...
Hi. Had my full fibre installed today and working ok.The issue I have got is that when I go to split the bands and re-name I don’t see the separate bands toggle and can’t see the name of the 5GHz band,Rung technical support and they have done it for ...
Why can you not contact EE by email? As my query relates to Broadband Speed availability. At present I have a contracted speed of 18MB, my neighbour could sign up for 73MB, yes a slightly more modern house. But I keep receiving mail shots from local ...
Hello there, New EE customer here!While i'm very happy with the Speeds, Loaded latency and Unloaded latency i've been suffering with a lot of Packet Delay to multiple game servers. I'm no stranger to seeing this issue being a 25+ years veteran of com...
I already have a broadband account with ee and two mobile phones and a tablet but my question is can you have two separate broadband packages at two different addresses at the same time
I'm going to have a moan here regarding the last couple of weeks service i've been receiving.I'm on an unlimited plan, 4gee plan, due to living in a rural area where the landline speeds are a joke. First 3 weeks, it has worked flawlessly, 30+mbs down...
