I have been transferred and my details were incorrect ie phone number and email address approximately 4 months ago and had no end of trouble since. I couldn’t pass security questions on phone, receive a bill, had to guess what I owed each month and in the end they disconnected me because of bill underpayment so I called and paid an amount because they wouldn’t tell me how much I owed them then it was disconnected. Somehow they told me I owed them another £63 and the account was closed.
Then they wanted £50 deposit for new equipment and did a credit check, was told they would ring me back in half an hour for me to get the deposit which never happened, rang back the next day only to be told they wanted £150 because BT did another credit check. I had be unable to get internet or watch tv for over nine days after finally receiving a temporary hub the second time of asking and being told it had been ordered by two people on different days for the first temporary hub.
