@elliottjhurst
You have my sympathy - if little practical help. I had issues with each element of BT ➡️ EE; Fibre, SIMs, and TV. Took months to resolve, and then only by emailing CEO level. It was passed to Executive Complaints, and eventually resolved, with compo. I’m left with 3 accounts and 3 bills, compared to the 1 BT account and 1 bill I had before.
BT present it as little more than a re-brand - as they did with the TV logo. It’s anything but. And seems to me to be no more joined-up than a switch from BT to, say, VM.
As a customer observer, EE itself seems to operate as separate businesses, and over reliant on semi-manual processes - staff have to actually press the right button, at the right time. In consequence, stuff doesn’t get done.
If it’s any consolation, everything of ours is working now, though we’ll cancel the TV side when it comes up. We don’t now record anything, and in a little modern stud wall house, the kitchen Mini box continually dropped connection. A cheap Firestick is rock solid 🤷🏼
Fibre and SIMs are OK. It’s an unnecessary complication getting 3 DD’s, but in Broken Britain, is any other provider any better? The temptation is to leave well alone.
Hope you get sorted out 🤞
