EE Fibre Broadband billing

[TheGrimReaper]

I have just switched (10th July 2026) from Plusnet to EE Full Fibre 900 broadband via uswitch. All went very smoothly and the uswitch prices was £25.99 per month. Yesterday I received my first bill telling me that I will be paying £87.99 per month! I spoke with EE Customer service who were very helpful but could only offer me £44 per month. It was suggested that I try the uswitch route again using my wife's details as I wanted to avoid any service disruption (active line takeover) but I have to admit I'm nervous about this working out. The alternative is to cancel the order as I'm in the 'cooldown' period still but the earliest they can cancel is 21st July and there would likely then be several days disruption to service which is not something I would want but it sounds like a safer option?  Any members with similar experience or a view on this?

Many thanks

[XRaySpeX]

@TheGrimReaper : As you are migrating from PN to EE you cannot be offered new cust. prices as they are both members of the BT Group & so you are considered an existing cust.

The cooling-off period extends to 14 days after installation. You may cancel FoC any time during that period. It does not matter when EE effects that cancellation as long as you informed them during that period. As long as you cancel before the EE BB is actually installed your PN BB should still be active.

[TheGrimReaper]

Thanks for response. I successfully switched to EE on 10/07/26 from PlusNet and all is working fine (except the cost!). Interesting comment on them all being part of the same parent company which I understand but the comparison websites offer them (BT/EE) as valid switches from PlusNet which makes no sense by your logic? Do you know this to be true i.e. no deals available switching between them? Speaking to EE customer services they never gave that as a reason for the monthly cost not being the one offered by uswitch and others?

Thanks again

[XRaySpeX]

I can't speak for comparison websites & what they know or offer or not for existing custs but the cos. of the BT Group will not offer new cust. prices to existing users switching between them.