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No wifi for 3 days now. From the lancaster area.

Aaz1976
Visitor

My wifi has been down now for 3 days.   Ive had neighbours complain about the same this.  Is this an area issue or is it just me. ??

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @Aaz1976 ,

Welcome to the community,

Is your broadband down then or is it working and just the wifi? I would have thought it would be the broadband.

We have no idea here in the community, but you should be able to check, for broadband not sure only know for mobile how to check and report.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
XRaySpeX
EE Community Star
EE Community Star

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP