EE Fibre Broadband billing

[TheGrimReaper]

I have just switched (10th July 2026) from Plusnet to EE Full Fibre 900 broadband via uswitch. All went very smoothly and the uswitch prices was £25.99 per month. Yesterday I received my first bill telling me that I will be paying £87.99 per month! I spoke with EE Customer service who were very helpful but could only offer me £44 per month. It was suggested that I try the uswitch route again using my wife's details as I wanted to avoid any service disruption (active line takeover) but I have to admit I'm nervous about this working out. The alternative is to cancel the order as I'm in the 'cooldown' period still but the earliest they can cancel is 21st July and there would likely then be several days disruption to service which is not something I would want but it sounds like a safer option?  Any members with similar experience or a view on this?

Many thanks

[XRaySpeX]

@TheGrimReaper : As you are migrating from PN to EE you cannot be offered new cust. prices as they are both members of the BT Group & so you are considered an existing cust.

The cooling-off period extends to 14 days after installation. You may cancel FoC any time during that period. It does not matter when EE effects that cancellation as long as you informed them during that period. As long as you cancel before the EE BB is actually installed your PN BB should still be active.

[TheGrimReaper]

Thanks for response. I successfully switched to EE on 10/07/26 from PlusNet and all is working fine (except the cost!). Interesting comment on them all being part of the same parent company which I understand but the comparison websites offer them (BT/EE) as valid switches from PlusNet which makes no sense by your logic? Do you know this to be true i.e. no deals available switching between them? Speaking to EE customer services they never gave that as a reason for the monthly cost not being the one offered by uswitch and others?

Thanks again

[XRaySpeX]

I can't speak for comparison websites & what they know or offer or not for existing custs but the cos. of the BT Group will not offer new cust. prices to existing users switching between them.

[TheGrimReaper]

Thanks again. Confusing information out there. Google AI (yes there are dangers quoting this stuff) says

Yes, you can qualify for new customer broadband deals when switching between Plusnet and EE. Even though they are both owned by the BT Group, they operate as separate legal entities and Internet Service Providers (ISPs)

I have cancelled my order (within cooldown period) and my wife has created a new order via moneysavingexpert.com. I have screen grabs of the deal on EE showing the price as £25.99 per month so fingers crossed. I'll post if we come across any issues with this route. Not feeling confident but customer services said it was worth trying. I guess if this fails she can cancel again and I'll then try some non-BT group like Sky or Vodafone.

[JimM11]

@TheGrimReaper The billing at £87.99 were did you see that, from your online accounts bill etc, just sounds like the usual first 3 months billing mess at the correct price and the £10 for the Hub postage to you which is never Free. If you have not already done so, wait until Monday onwards as accounts does Mon/Fri working and speak to one off them direct, CS will pass you through to accounts.

Did not see your posting you had already gone down the cancel it all route, expect now for EE to request ALL the Equipment back sent to you, New hub dispatched for the new order, and deal with it all that way, accounts would have told you £25.99 is what you more than likely would have been paying as they see direct on there system, but the bill when you look at it is just all wrong, after 3 months it corrects itself to be a true state....