Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can't cancel EE Broadband & Landline using phone App! We merged Virgin Tivo with Virgin broadband. Do I need to go on my laptop? There is no chat function.
The engineer attended site today and confirmed that there are no lights showing on any ports at the CBT, indicating a likely network-side fault. As a result, all users at Compass Industrial Park are currently without service and the issue is impactin...
my contract expires on 24th June. when can i sign up for a new supplier without incurring exit feesORif i arrange new installation on 24th June, is that sufficient?do i need to inform EE or will new supplier do it?
Hi, new here Having just been moved to EE I'm getting frustrated trying to navigate the EE website. I don't want to install the EE app on my phone and want to do things online from a PC. In several places in the help information it states my bill can...
been with a few broadband providers, all just said to bin the routerhowever, I have noticed that with EE, it is on loan and when you end your broadband with them, you need to send them back or you will be charged for them, thankfully I did not bin th...
Hi,I have fibre broadband EE, the Internet works fine since we last had the issue, which your customer service resolved after a 30 minute conversation.The issue is, our Internet WiFi works on our mobile phones but pictures and videos on WhatsApp dont...
We have just moved into our new home and the previous owners have left their EE router but we have moved to Virgin Media. Can I just throw their old router away as I have no way of requesting a label?
Good afternoon, We’ve returned equipment after an upgrade and we’ve been charged £215. We sent it back via Royal Mail lockers and QR code provided but that was seven weeks ago. Obviously not happy we’ve been charged.
Hi all,I’ve recently moved from YouFibre and had no issues with their connection, joined EE Fibre 900 with a promise of cheaper prices and guaranteed high speed connection. From 6pm onwards I have had very slow connection and buffering on streaming p...
