Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We've had Sky Q for years without issue, but it's recently disconnected from the EE wifi for no apparent reason. I can reconnect it, but whilst it does initially connect it drops out again almost immediately.I've reset the Sky box and router etc - an...
I cannot set up a group. Every single time I try in app I get an error saying "can't save group".I need to block the kids from the WiFi overnight and not being able to add groups is preventing this.
My Broadband was extremely slooooow until an Openreach engineer finally visited on 4th August this year. My maximum speed had been 15 - 18 mb download and 0.05 mb upload for several months prior to that. (for reference emailing a n mp3 file to a frie...
So on Monday the 6th of October we had a fibre connection installed, it worked for a short time after the installation engineer left and then it failed. Which has put me through the merry go round of EE customer service having to put me on hold while...
I have had frequent broadband outages for months this week I lost connection completely. On speaking to Tech help I was told I had the "green light issue oh yes lots of folks have had that problem we need to send you a new power lead.If any company h...
I feel the same, I was tricked into switching to EE so they could turn off my wired phone line, which will never be switched back on, but which worked PERFECTLY. I asked to move from BT (where the broadband was running through the phone line) becaus...
Hi there, I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi). When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.I can log in on my phone, so it’s just my ...
I've quite recently joined EE, and was supplied with the Smart Hub Plus.Everything has been fine, that is, until today when I started transferring files between two Windows PCs over WiFi. Ever since I first had WiFi, I've never experienced such a tra...
I have just switched a few days ago from BT to EE and still waiting for my new EE router to arrive. I currently have a BT Smart Hub 2 BT-76ACS6 Do I need to contact someone? I am on Fibre 50
