Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, sorry to hijack your post but I wondered if you have managed to get it resolved. I too had a pixel 8 pro and was having issues from day one of the EE broadband with the same router and 1 hub. I have had it about a month and have also brought a pi...
I'm getting beyond fed up with EE. I've upgraded to new faster broadband router in order to have more control but it does not work.The EE Home app won't connect to the router, I've tried to reset the router back to factory default, I've removed and r...
So I've recently joined EE from BT on 30th October on the FF 900 all-rounder package. Long story short, I've added Smart Wi-Fi Plus was sent one disc and then got a second. Then added Wi-Fi enhancer. I was with BT for years but had FF installed in Fe...
Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...
Hi all,I’m hoping someone here has managed to crack this, as I seem to have hit a wall.I’m on EE / BT Full Fibre 900 (FTTP). When I connect my Eero 6 Pro directly to the ONT using PPPoE, everything works perfectly from an internet point of view:PPPoE...
Hi, Been on to EECS all week and being told there is nothing wrong on my account but since upgrading to 7 pro last week I have been unable to access some sites on the connection. Reddit was the first one I noticed but after some investigation there a...
I’ve just signed up with EE broadband, and received my 2 hubs today and have an engineer appointment on Thursday. I have an Openreach modem already installed in the property (it’s a new apartment) and I know what I’m doing with the equipment. I’ve pl...
Hi.Moved from BT to EE on 27th November. Noticed that Digital Voice is not providing Caller ID to either my original phones or those registered to the Smart Hub itself, so they come up as Withheld. A recent call from another landline came up on the ...
Network going down regularly in a daily basis from October 2025.Keep calling to customer care and asking to send a technician but never happened. But there were technician came last week and said something seriously wrong but he can’t handle it, and ...
Hello, this is Ruhongwang，as my home is currently undergoing renovation, this morning the builders accidentally severed the fibre optic cable for my internet connection. Coincidentally, I am also moving out tomorrow. May I terminate the contract at t...
