Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved to EE from sky back in January after a massive price hike... I ordered a pro box, a mini box and a router hub. Only the hub and 1 mini box arrived. So I called them up and the woman told me there was a problem with the pro boxes so I would ha...
Why won’t my app pair with my hub I have upgraded to ee from bt and it does t work correctly it’s a joke I need the WiFi controls due to having children
It's now over five weeks since I moved over from BT to EE on the promise that everything would be and work the same, except I'd have upgraded WiFi, from the Smart Hub Plus and Smart WiFi devices.That has proved to be anything but the case, and I stil...
My landline is not working. No dial tone, and has constant engaged tone when someone rings it. Broadband however is working, although a bit slower. My cordless phone shows the message please check line cord. Can anyone suggest or solve the problem
I’ve just placed an order for full fibre. My BT contract is now out of contract so there’s no penalty, but do I need to contact BT to cancel their service?
So I have recently moved from Virgin to EE 1.6GBS service. Everything is fine I get 1690mbs down and 113up The issue I have is the Video call quality on WhatsApp is shocking and keeps saying poor connection despite my phone getting 900mbs over Wifi....
This relates to the LOCAL in-your-house network or LAN not the public outside web address (WAN)Since a search showed a lot of muddled posts without a clear explanation this may help.You might need to set a fixed IP for a particular device, say a came...
I recently renewed my broadband contract with EE but cannot get the new contract to link to the EE app.I get so far then it tells me to contact EE.When I contact EE I just get a robot that does not give me option to sort this problem out. EE can you ...
So - The TV message says that it cannot obtain an IP address from the router and I have to "allow it". How do I do that? I'm suspicious that there's a fault with the TV itself as it won't connect via wi-fi either. I have ethernet in two other rooms -...
I’ve finally made the switch from BT to EE after an endless battle due to my Halo, so could someone please tell what happens with the advance payment I’ve already made to BT. Because the EE switchover takes place by Midnight tomorrow.
