Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had a £99 charge applied to my broadband bill when I was not told about any home visits and when the engineer arrived and i explained i had setup ny router and tv box which was working fine he left straight away and said it wasn’t a problem an...
EE , I don’t appreciate being threatened via email of legal action for an out standing balance when I called last week and paid the balance of £66 ish. I also logged in as per email and it says I have no outstanding balance and no option to make a pa...
My broadband keeps dropping out on a regular basis now when watching EETV. All EE says is to restart the hub. I do all the usual things and it still happens. My tv has a message on it saying there’s a broadband issue with tv channels. also says to wa...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
HelloHas anyone received their redemption code for the IPAD A16 offer?
On the EE application you can have parental controls and there are some predefined categories for drugs, nudity, social media etc. I think it would be a beneficial idea to add an AI category which will block majority of known AI sites as I don't thin...
Can EE just enable full duel stacking. It would fix all the ps5 problems. Am I being stupid and missing out on an easy work around? I don’t really want to force everything to use IPv4 just to be able to download stuff on the Ps5.
My router reports my public IP address as 109.156.125.101, however it does not function as a routable IP address to my modem (consumer broadband). The router has a Dynamic DNS feature that i am unable to use like i have done for the last 30 years wi...
Hi EE and all you folkWhat is needed for EE to support DYNDNS.. my contract is due to end and before I cancel and go elsewhere what is the situation for DYNDNS to be supported.Whoever fell out with DYNDNS or EE can you pull your socks up and get this...
Hi all,Recently had an visit from Openreach to install fibre to my flat, due to it being an 1850 church which was converted in 2003 they are requesting an asbestos certificate, despite already having installed fibre in other flats. Apparently when th...
