Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI have recently taken on Sky Streaming and they have sent me a PUK device.My broadband is with EE and i'm currently on Full Fibre 150.When I attempt to watch any of the channels, the load for a few seconds and then freeze and the device becomes unu...
The security on my wifi shows a threat detected on my box pro. It seems to be happening every day is there any way of preventing it: the message says “A server with a bad IP tried to access your device on port 7547.Their IP address 85.217.149.47 has ...
Wishing to retain a landline, I was effectively forced to accept moving from Plusnet to EE, upon Plusnet's decision to cease offering landlines.I raised my doubts with the customer service agent that the EE system would work effectively since, under ...
EE broadband I was previously with BT and was switched across to EE just over two years ago. Broadband FTTC. My contract expired 01 July, but I was not allowed to stay on FTTC and had to switch to FTTP. I placed an order but this was then cancelled b...
We ordered Broadband on 15th July with installation on 28th. The equipment arrived ok but no sign of the Engineer on 28th. Despite calling them many, many times since then and multiple apologies from EE, THREE supposed urgent referrals to their inv...
We have had a solid Aqua light and no internet connection for 9 days now. EE have constantly checked line and said nothing is wrong. BT Openreach engineer came out, All find at exchange and 500Mbps signal going into the house. Just not coming through...
I received a bill for £225 for a broadband order that was never confirmed and no router was ever delivered also I don’t even have a working BT line in my home
Hi, actually the issue happened few times in past 3 years. I am using Smart hub with a 55Mbps plan, it usually starts by frequent connection drop between the hub and EE network, and after few retry, the up/down steam speed will gradually decrease. ...
