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Poor WiFi since the new upgrade

sdilper
Visitor

‎06-10-2026 09:11 PM

Since EE upgraded my wifi and I’m using the Smart Hub plus my wifi has gotten worse. The TV in my bedroom, which with the previous router had perfect signal for streaming, is now constantly disconnecting and for 2 days now it’s not even connecting in the first place. The TV systems says signal strength poor. 

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1 REPLY 1
JimM11
Maestro
Maestro

‎06-10-2026 09:16 PM - edited ‎06-10-2026 09:34 PM

@sdilper What upgrade? If your previous hub was a BT/EE one, can you not put it back on if you suspect the EE Hub is the issue, there are now two Plus hubs so which one are you using.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/fix-problem

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