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EE wifi is regularly dropping and crashing Xbox games

CeeWubbelu
Explorer

‎08-10-2026 05:50 PM

I need some help to work out how to improve my WiFi connection with Xbox series x. 
it regularly seems to drop out. Crash the game and I have to wait for the Xbox to reboot and reconnect to enable me to pick up again. 
Have tested the console and it is showing 5ghz, ipv4 & ipv6. Nat type open. All services are available. 
have read it may link to the router charging ip addresses but don’t know how to know that or fix it. 
devices a smart hubSH40J. 
thanks in advance. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2026 08:05 PM

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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0 Helpful
CeeWubbelu
Explorer
In response to XRaySpeX

‎09-10-2026 02:08 PM

Thanks for the info. Off to give it a try and will update. 

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