Hi all,
I'm writing on behalf of my parents (85 and 87) who were convinced in October 20204 to have full fibre fitted to their house. They were the only house in the street not on full fibre and it was a free installation (get the last house on the street done).
Then followed the mess.
It has taken from October until now (February 2025)
It took Openreach until the start of January to fix an issue with the line that they had installed (no braodband or phone).
Broadband was restored at the end of January and the landline partially.
The landline can make outgoing calls but only take incoming calls from EE customers.
As vulnerable pensioners they rely on their landine and have been let down by EE (Openreach by proxy).
They have a compaint raised with EE but nothing happening regarding fixing the issue.
Can aonyone offer any advice about escalatign to resolve the technical issue and also claiming compensation?
Nigel
