Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46203 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89969 Views
  • 11 replies
  • 12 Helpful

Broadband

Hi my broadband was supposed to be connected on Friday I received emails and texts from openreach saying you up and running if there's a problem text not working as I've done then nothing and still no broadband, it just says connected without Interne...

Resolved! Broadband app issue

Can’t seem to look get it to the manage broadband on the app it was working but just comes up that there’s a problem and to try again later I did speak to ee on 30th sept and they sorted it but it’s not appearing again now anyone have the same issue?

Spikeymaria by Established Contributor
  • 208 Views
  • 4 replies
  • 2 Helpful

EE Smart WiFi Plus

Bungalow, hub at one end, on its own providing virtually no useable wifi at other. So previously used BT smart hub mesh system and one dish, which proved very reliable. Changed over to EE, found could not use same position for smart wifi plus extende...

Twiss by Explorer
  • 184 Views
  • 4 replies
  • 0 Helpful

Resolved! EE - PHONE + BROADBAND NOT WORKING

Hello all, im having problems with EE ever since I signed up to them, I went with a broadband connection that was free for 3 months (then they took 165 payment on first month and couldnt tell me the reason) (I have since been refunded but now payment...

Seano4D by Visitor
  • 181 Views
  • 5 replies
  • 5 Helpful

Resolved! Full fibre query

Hi everyone, so currently I have EE part fibre broadband as it's not available in my area yet. But today I went on sky broadband checker and after putting my address in the deals that were on offer was full fibre all the way up to a gigabyte, but sky...

Gothorp23 by Investigator
  • 190 Views
  • 5 replies
  • 2 Helpful

Resolved! Smart WiFi pro

Afternoon all, I was wondering if anyone else was suffering with the same issues and and fixes?  We moved house a couple of months ago and upgraded to the smart hub pro, and got a smart WiFi pro a couple of weeks later, as the signal was poor in the ...

siw04 by Visitor
  • 167 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: No broadband

We have been with EE just over a month and our broadband is down. Initially we were told it would take a few hours to fix and it did go back on last night. Now woke up to the same issue and told it could take all weekend to fix!!! 

Mama03 by Explorer
  • 115 Views
  • 2 replies
  • 1 Helpful

Broadband issues

Anyone else having broadband issues? Service intermittent for 3 days now. Off for hours, then on, then off for hours. Service status saying it will be down until Monday evening.