Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have a a smart hub 7 pro with a couple of ee smart wifi pro wifi extenders.Today some devices lost ionternet connection.Laptops seem fine, iphone 17 is fine, 2 iphones 12s and a couple of ipads have lost internet. We've rebooted everything. I've...
Hi,I'm considering switching to EE fibre broadband after having a bad experience with Sky trying to upgrade our current copper broadband to fibre with them.However, I really want to make sure that the Sky copper connection is not switched off before ...
Hi I’ve recently noticed a drop off in my network speed so I’ve been trying to look for my Ethernet cable but unsure as to whether I was supplied one or not I’m also unsure as whether EE can supply a new one or whether I can get a replacement elsewhe...
Hello,We recently upgraded our internet connection to FTTP .At the same time I decided to change our hub from the old BT smart hub 2 to an EE Smart Hub 7 Plus (Model SH35A). Ever since then we have been experiencing drops in the WiFi connection every...
Hi all,I would like some advice. I am moving in a few weeks from my current home in North London to Braintree in Essex near to my work and I have Full Fibre Gigabit package with Smart Hub wifi 7 Pro router and EE TV with Now TV and TNT Sports and I ...
HiMy internet speed is 67 mbps – max 73 mbps (there’s no faster option at the moment).There was a fault last week, and since then, the speed has stabilised at around 40 mbps.Where can I request a DLM reset? Thanks.Current data from the router: Upstr...
Hi - recently moved across from Plusnet to EE and using Apple Mail. I cannot find the correct outgoing mail server settings.Does anyone know the correct host name and port, and what should authentication be set to? For completeness, should the incomi...
I have no WiFi for a few hours now
My recently acquired EE 'SMART Hub' router (post PlusNet which was free from issues, and IMO a much more useful router) keeps reporting DSL Connection Lost. I tried EE Chat but since there was not an issue at that moment, nothing obvious progressed. ...
The Wi fi signal is completely disappeared and is now invisible to all my devices. After I changed a compatibility setting yesterday. My router light is still solid aqua, but I have no way to use an Ethernet cable to log in and fix it. So can you ple...
