Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My internet connection was shut off by Sunday morning). I made payment using another credit card and now still waiting for my connection to be switched back on.What can I do? And why does it take so long to reconnect after being disconnected for due ...
I paid my bill last week and still have no broadband, I’ve done the usual and unplugged and restarted everything at least three times but to no avail. The app also tells me there is a problem with the service but that’s it and it’s been a week any id...
So about a week ago I started suffering from packet loss. I work from home and Sim race in my spare time. Both require good connectivity and is noticable when things are wrong. It started in a championship race a bit of lagging about. Then my voip ca...
No issues connecting my iPhone but my iPad simply won’t connect. Tried everything including turning WiFi on and off and reinstalling the app. Just won’t connect.Any ideas.
I've tried the phone numbers. I listen to the options and when I pick the 2nd option for my broadband, I get asked for the number I'm calling about. I don't have an EE number. I'm still waiting to get the broadband installed.
My estate has got full fibre installed however my house is 1 of 5 out of over 100 houses that is unable to get it as there seems to be a mistake by openreach when registering the houses. Spoke to an engineer on the estate who said they have finished ...
I have cancelled my Broadband and returned the equipment as requested but have received a letter telling me I owe £26.99.EE have cancelled my direct debit and now they are telling me I need to send them this payment.
Why is my internet down [Mod edit: add title]
Set up. Tried uninstall and rebooting. Keep gettimg error that app cant connect. Have uninstall and reinstalled app. Have tried writing and scanning in router details. Have tried phoning customer service. My account was BT moved to EE.
