Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40657 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73956 Views
  • 7 replies
  • 12 Helpful

Incorrect account number

HiI need help, I've just started a new contract with EE for my broadband (previous 2 year contract ended )however the account number is different and the new account number given is incorrect or at least that is what the system says when i try to use...

CeeMee by Visitor
  • 51 Views
  • 0 replies
  • 0 Helpful

SmartHub issues

Hi all,I oknow  have ppreviously posted here on the forums about the new SmartHub that EE send when you take out their 1.6Gb fibre connection, but I'd like to onow is this new issue I have just me or does it affect others.My phone is set tobise WiFi ...

kryptor by Contributor
  • 125 Views
  • 6 replies
  • 1 Helpful

App and website error - This service is unavailable

I'm trying to switch broadband to EE and I want to review my options as I have two mobile contracts with EE. I need to check speeds, costs, discounts for mobile contracts etc. But all I get on the app is 'This service is unavailable - go to the broad...

Salubrius by Investigator
  • 123 Views
  • 6 replies
  • 3 Helpful

BT/ EE land line mess

Placed an order to transfer everything from BT hopefully better  how I was wrong they Forgot to sort the phone line out now nobody can contact me  hospital Doctors  

Daffy07 by Visitor
  • 51 Views
  • 0 replies
  • 0 Helpful

EE broadband.

We called to EE and agreed broadband for £35.99 for broadband with a staff in customer service.  They agreed for monthly £35.99. After some times they sent email saying our broadband is £40.99. This is cheating their valuable customer. Why they self ...

EE Broadband Routers

Can anyone let me know if the EE Router does what it says on the box ! Waiting on router to be delivered , is it as simple to connect too as they say it is ? 

John524 by Visitor
  • 56 Views
  • 1 replies
  • 0 Helpful

WiFi Controls in EE APP stuck on 'Installing update'

Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...

Crj1981 by Investigator
  • 1483 Views
  • 17 replies
  • 1 Helpful

fiber and EE TV

I had new fiber and EE TV installed at home at the beginning of April. However, when watching TV on different apps, it keeps buffering at the start of selecting something to watch and then can sometimes constantly buffer while watching something. Any...

Kar-wai by Explorer
  • 59 Views
  • 0 replies
  • 0 Helpful