Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 3470 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47564 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92992 Views
  • 11 replies
  • 12 Helpful

Major downgrade in tech.. the hub 7

We recently got offered a renewal at the same price as we were paying to avoid price hike, this involved supplying the newer wifi 7 hub, good we thought. then we got the thing and.. it only sort of works. The router itself seems fine, but the wps is ...

Wifi extender woes.

Installed all my shiny new EE router and extenders the weekend and it wasn't much fun.Connection issues with most smart plugs that I eventually managed to sort out and my beloved dreame Bot finally got connected. However, the Extenders are as far as ...

pete119 by Contributor
  • 676 Views
  • 15 replies
  • 2 Helpful

Resolved! Positive feedback

I’d like to give some positive feedback about Nisha.She handled my request incredibly well and everything was done quickly, smoothly, and with no hassle at all. She made the whole process feel easy and stress-free, which I really appreciated.Nisha wa...

Arey by Visitor
  • 119 Views
  • 1 replies
  • 0 Helpful

Smart Hub 7 Plus

Spotted this this morning. Looks like an upgraded version of the Smart Hub Plus is on it's wayThis version has one  2.5GB Lan port in addition to three 1GB Lan ports 

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Ewan15 by Expert Contributor
  • 4276 Views
  • 10 replies
  • 3 Helpful

Resolved! Broadband speed

I have recently changed from Plusnet to EE. I need a landline hence the change unfortunately.  Many woes on change.  With PN I was getting 38mbs which I know is slow but good for where I live.  I now get 12.74mbs which is ridiculous.  Conditions are ...