Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Thank you for sharing. Seems that we have also as a family wasted many hours on trying to get the Alexa feature working on my parents new EE hub. My mother who is in her 80s is blind and her Alexa phone given to her by BT has been a life line. She ...
I have the same issue today. I phoned EE for help of my connection. I've waited as I was on a queue. Comes 8pm, I received a recording saying "Sorry, our office is now closed". After waiting for so long, Customer support just left me. How's that?
I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) . I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill f...
Why do I suddenly have a proxy.maud.bt.com request causing my dynamic dns logins to fail
I am trying to find a phone number to arrange for the master socket to be relocated in my home and I am going around in circles trying to find out who to contact. I keep getting texts which I dont understand and I really just need to speak to a real...
We have reportedly reported at least 5 times that we have no signal, keeps dropping. Technician came to check and he confirmed the issue. We were advised to change from smarthub plus to a smarthub, however EE refuse to supply with a smarthub. No call...
I placed my full fibre order in September 2024.In June Openreach finally completed the outside work to my property (They did do nothing until then, tried EE for updates, which was impossible).After the outside work it went quiet again, I spoke to EE ...
I am new to this community and I don't know if this is the correct way to leave feedback. I want to register my thanks to a lady called Kelly in the Newcastle call centre. She was very helpful and productive when our broadband stopped working. After ...
I took out a mobile broadband hub as ee told me it had good coverage in my area. When it arrived it didn’t work at all and was orange light. The guy on the phone said they had put a wrong mobile number and sent me another one in the post. This one ba...
Have had no broadband since Wednesday now see that this is ongoing until the 8 August. No security doorbell working !!
