Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43991 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85045 Views
  • 11 replies
  • 12 Helpful

Please help

I live in a rural area and have EE 4G Unlimited, however we find using multiple devices on this causes lag and isnt enough for our TV/mobiles smart devices, so have also had Fibre 50 Essentials installed.Is there a device anyone can recomend to 'link...

Steveo789 by Investigator
  • 128 Views
  • 6 replies
  • 0 Helpful

Emails

Moved from bt to ee and my email account keeps asking me verify my account  done this several times changed passwords etc. Still no access. Help!!!

Laptop can’t see wifi

Hi all, fired up my laptop I’ve not used for a while, in fact not used since we got EE broadband a few months ago. Problem is, it can’t pick up the router, it’s working ok - it can see the neighbours ones. All other devices see it ok. It’s running wi...

Broadband Installation

I recently signed up for up after giving Virgin Media their marching orders.Please tell me my past weeks experience is not typical? In the past week I have encountered , lazy engineers, non engineer attendance, incorrect engineer visit , being lied t...

TheLoon by Explorer
  • 84 Views
  • 1 replies
  • 1 Helpful

Resolved! Socket Outlets for Full Fibre Installtion

Hi - forgive the foolish question. I've just ordered a Full Fibre 900 Installation - and received a link to a Youtube Video about what is required for the Installation. One thing they say is that you need a double socket outlet, of the Optical Networ...

KAS-118 by Visitor
  • 120 Views
  • 1 replies
  • 1 Helpful

Compensation for severe service failure

I have endured almost 30 hours of tedious online chat with BT and EE in relation many issues incurred during transition from BT to EE , the way me and my wife have been treated was shocking even making threats about non payment for mobile service whi...

Resolved! EE digital voice with own router

I'm currently with BT with 1G fibre and the BT SmartHub 2.I also need digital voice so have my primary DECT handset plugged directly into the SmartHub 2.I’m about to move to EE on a far better broadband/mobile deal.I’m also planning on switching to m...

vulpi by Explorer
  • 172 Views
  • 3 replies
  • 3 Helpful

BroadBand speed

Hello, i am just wonder if the 900MBPS deal for full broadbrand is good. as of right now i am with virgin media and my speed is 264 i am assuming the EE one is better. can anyone help me decide?