Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43696 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84223 Views
  • 11 replies
  • 12 Helpful

Existing customer update to 1.6Gb

What is latest on existing customers upgrading to a 1.6Gbps package?I was informed last year that changes were coming in November that would resolve the issue for existing customers but I have seen no public announcements from EE.I was told that the ...

Resolved! Can't pair to hub

HelloI cannot pair my Huawei p30 pro to my brand new  EE hub.If I login to the hub via 192.168.1.254 but not sure what to do next.Please could someone help on exactly what to do as I am not very technical Thank you 

Emmvee by Investigator
  • 398 Views
  • 27 replies
  • 3 Helpful

BT to EE Broadband

It is suggested in many places on this forum that BT is keen to move its residential customers to EE. If that is the case, then why is BT Broadband still on offer with an introductory discount? The marketing looks to be a little odd.

L8Again by Contributor
  • 71 Views
  • 1 replies
  • 0 Helpful

EE Broadband APP WifI Controls not working

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I ...

Mart30 by Explorer
  • 21768 Views
  • 330 replies
  • 96 Helpful

Resolved! Cost of switching from Virgin to EE

I have recently switched my TV package from Virgin to EE and, in the course of doing so, been given the following promise: "please email switch-team@ee.co.uk the final bill from virgin and we will cover they final bill charged up to �300"Now that I h...

Resolved! Returning old equipment (data privacy question)

Hello,I'm in the process of sending back (Yorkshire Distribution Centre) some old BT routers.Do I need to do anything to the devices to ensure, from a data privacy perspective, they are safe to send?I had read that routers can maintain "device profil...

scott229 by Visitor
  • 108 Views
  • 1 replies
  • 1 Helpful

Resolved! FTTP installed today - Engineer left without it working.

Hi,I had a fibre connected to my house today but I've been left with no service and a red LOS light on the ONT. The installing engineer said there was a fault on the pole, he couldn't get hold of anyone to help and the person who needed to investigat...

osmotics by Investigator
  • 205 Views
  • 8 replies
  • 0 Helpful

Resolved! Cancelling broadband

Good morning EE can you please sort some issues out your end?1. Joined broadband and landline on the 30 sept and had no landline or broadband at present have reported fault 3 times and still no luck you blame open reachi called and cancelled service ...

Neallye10 by Investigator
  • 641 Views
  • 9 replies
  • 6 Helpful