Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I am currently in a broadband contract with EE but have moved out of the country permanently and am unable to call to close the account. I originally kept it as the housemates in my flat did not want to pay the closing fee and wanted to contin...
I moved to EE for broadband a digital phone last year from BT, after signing up for a package that I had negotiated a great deal on. I only recently signed up to view my bills online after noticing a whopper bill payment come out of my account, only ...
we’ve recently been migrated from BT to EE. since this has happened my broadband router preferences have been abolished. I have no parental controls and there is no options in my EE account to oversee these again and following the link on my router i...
Ok. I ordered the new EE full fibre “busiest home” package, it’s showing (and advertised) as speeds up to 1.6gb, and the EE app even shows “1.3gb (guaranteed) download speeds, well…….no!mine just got installed and I’m getting the exact same speed I w...
anyone else having problems with the ee smart hub pro wifi disconnecting continuously since last week no wifi device can stay connected for long ee support useless just want to send engineer for a wifi issues they cant fix 2nd hub pro already. no is...
A couple of weeks ago my phone, kindle, tablet and PC all failed to get Internet connectivity through my smart hub (ethernet, 2.4ghz and 5ghz WiFi all affected). My Samsung TV and Alexa still worked and the hub was reporting that the broadband connec...
Hardware: EE Router (Smart Hub SH31B); EE Extender (Smart Wifi SW30A); Raspberry Pi 3b (WiFi); Various Chromecast speakers (WiFi); Google Pixel 6 ProSoftware: Volumio (latest Premium version)Hi, when I cast music through Volumio on the Android app th...
Hi all, I've moved from sky and need some advice, since moving from them to EE I'm getting nothing but problems with my ring camera's etc I've turned of 5 ghz and still getting connection issues, so I wake up in the morning and the camera is flashing...
Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...
