Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45711 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89003 Views
  • 11 replies
  • 12 Helpful

Trying to switch from BT to EE for new updated router

I have recently been receiving multiple prompts from BT and “thanks for your order messages” to move to digital voice.The situation is that I am on 24 hour callout and need both Landline and Mobile unfortunately I do not use any of BT’s equipment sin...

Resolved! Smart hub plus

Unable to access hub manager for smart hub plus I have read severely other members having the same issue the ip address does do not allow acess

Delivered-Despatched-Arrived

I'll try to be concise. Friday my hub packed up, called EE, took 2 attempts with tech guides. The first one said a new plug was needed, it will arrive in 3 to 5 working days, I've literally got no Internet for the whole house and 3 to 5 days is an ab...

jduk90 by Investigator
  • 277 Views
  • 10 replies
  • 2 Helpful

Wi-Fi booster

Hi everyone has anyone had any luck with any 3rd party  (eg tplink) Wi-Fi boosters that work with the smart hub plus I have tried a old one I used to use with plusnet but don’t seem to work thanks in advance  

Paul4110 by Investigator
  • 101 Views
  • 1 replies
  • 0 Helpful

Smart Hub plus with Yale Home Alarm Hub

Can anybody help me? I've recently purchased a Yale Home alarm system, when I came to install it I fell at the first hurdle, (connect the alarm hub to the router via the ethernet cable provided, switch on and wait 30s for the green light),  NO GREEN ...

Ru55w by Contributor
  • 3167 Views
  • 36 replies
  • 12 Helpful

Resolved! Broadband switch

Trying to switch from BT to EE.on the EE app prices for broadband start at £26.99 up to £71.99 depending on speed. When I select already a BT customer the only option is £75.81 unable to get a straight answer with online chat or phone call

DaveD303 by Visitor
  • 538 Views
  • 13 replies
  • 3 Helpful