Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I arranged via website a Broadband deal proposal with BT. After checking it over, I printed the proposal off and then took it to the EE/BT shop in Stirling to finalise details and go ahead with BT contract. I showed the print off proposal to "Andrew"...
Hi 'Forced' to move from PlusNet to EE. Got new broadband hub yesterday - mostly works except my old desktop using the above link doesn't see Wi-Fi. Will this link work or do I need to get a new one - if so, what 'standard' (???) do I need to look fo...
How can I send the proof of return Hub ?
EE's WiFi Security is denying me access to one website that it says might be a host for malicious activity. I know the website, I and have been in touch with the company that own it. They have confirmed that there are no threats on their server and t...
I'd like to request a firmware feature for the EE Smart Hub 7 Pro.Please add the ability to disable Smart Channel selection on the 5 GHz band and manually select a fixed non-DFS channel (36/40/44/48).I am using a TP-Link Archer C5400X as a WDS wirel...
I've recently joined EE and have their Smart Hub Pro 7 and the Smart Hub 7 Plus Extender. When I was with my previous provider, Wi-Fi calling worked absolutely fine, no problem at all. Ever since switching to EE, Wi-Fi calling doesn't work on any of ...
Hello. I have a Fibre 67 Core package starting on 17th September. I mistakenly selected 'No' to having a current supplier when ordering online.I actually currently have Sky Broadband on my active Openreach line. Sky has already sent me a letter confi...
I use a third-party router for my EE FTTP connection. The router is a GL.iNet Flint 2. The connection drops frequently.My current settings are:Protocol: PPPoEUsername: [email protected]: [empty]MTU: 1492Please give me the correct conf...
I’m in an incredibly frustrating situation. I received some emails from EE earlier this month saying that my service, that I’ve had for 3 years, is up and running. The current status says “ceased” under my account, and now I can see that they are tak...
My Dad's EE connection is now working, his phone is working well and I have talked him through connecting his Facebook Portal to the wifi. This worked well and we had a video call last night.Unfortunately, we couldn't get his laptop working. It's an ...
