Frequent disconnects with third-party router (GL.iNet Flint 2) on FTTP

[Prawncocktail]

I use a third-party router for my EE FTTP connection. The router is a GL.iNet Flint 2. The connection drops frequently.

My current settings are:

• Protocol: PPPoE

• Username: [email protected]

• Password: [empty]

• MTU: 1492

Please give me the correct configuration data to make a stable connection. Please supply the correct values for:

• Username

• Password

• MTU

• VLAN ID

• Authentication protocol

Thank you.

[JimM11]

@Prawncocktail You have them all as per the third party guide. Just select your correct connection type for you it's Full Fibre.

How Do I Use My Own Router for EE Home Broadband? | Broadband Help | EE

[XRaySpeX]

You're already correct! Don't set a VLAN ID. It's only for FTTC.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.