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How do I actually speak to someone?

ClanLumpen
Visitor

I’m in an incredibly frustrating situation. 

I received some emails from EE earlier this month saying that my service, that I’ve had for 3 years, is up and running. 

The current status says “ceased” under my account, and now I can see that they are taking a payment for my broadband tomorrow instead of the end of month like normal. The email they sent to say my date might change went to my spam. 

Now I’m trying to get in touch with them and there’s no phone number, no live chat, no nothing. 

Considering the download speed I get is awful this is really poor. 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

Text GUIDE to 66033 to get a call back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP