Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45047 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87559 Views
  • 11 replies
  • 12 Helpful

Tried changing from Bt to EE one

I was thinking of upgrading to ee one from BT, but can't understand why I would do this when for the same bt broadband and tv package I would be paying at least £8 a month more, surely it should be the same or cheaper to entice customers over, especi...

Ralph723 by Visitor
  • 132 Views
  • 1 replies
  • 0 Helpful

How to get a Wifi Extender and which one?

Hi everyone . A bit of a confusing one so bare with me. I initially had FTTP through BT in which they sent me out their Smart Hub 2 because I was moving from normal BT Broadband. When the contract got renewed, as part of the BT/EE merger, the package...

Resolved! Not sure if possible. Sky Router

Thought I would ask a question, not sure if possible.So I have signed up with EE for the 1.6gbps and Smart Hub Pro Wifi 7.Initially due to install this week, but got a new date of 27th June. Wifi is weak, so the fact Im getting a Smart Wifi Pro devic...

RobBark8 by Valued Contributor
  • 894 Views
  • 46 replies
  • 7 Helpful

Resolved! Full Fibre Broadband NO connection

On Friday 27th of June 25 we were connected to FTTP with EE from BT. However the engineer was unable to get the connection to work at all. So we have been without internet access for two days.We live on Anglesey, and are elderly, so we need a reliabl...

Openreach fiber checker wrong

I've been trying to get full fiber for over a year and on the fiber checker it shows not available I live in a block of six flats and two of my neighbors have full fiber and all I get from openreach they need landlord permission can anyone help me wi...

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Bluechiller by Valued Contributor
  • 546 Views
  • 31 replies
  • 2 Helpful

Replacement WiFi7 for EE Smart Hub Pro and extenders

I have recently had installed the Busiest Home Bundle which is 1.6GB FTTP with a Smart Hub Pro and three WiFi extenders. The problem is that this is supposed to support up to 190 WiFi devices but it will not support more than about 30. EE have invest...

tnj by Skilled Contributor
  • 206 Views
  • 5 replies
  • 2 Helpful