Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45464 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88488 Views
  • 11 replies
  • 12 Helpful

How do I get landline

I've got broadband at £29 a month but no landline. Before I moved 8 months ago I had broadband and landline at same price.How do I get landline since moving?

Hub reboot issues

This never happened with the old black BT hub but now everytime my EE hub reboots , as yesterday due to a power  cut , it will not reconnect my broadband if anything if plugged into the ports .EE claimed this has always been the case but for many yea...

Smart switch

I've recently joined ee and I was told that ee would contact virgin media to let them know that I was switching to ee, which was on the the day I was going live with ee, l checked my virgin account a week later and they said they hadn't heard anythin...

Djsammy by Visitor
  • 97 Views
  • 1 replies
  • 0 Helpful

Termination Charge Scam

I recently switched from Lit Fibre to EE and unfortunately have had some unexpected issues when dealing with EE regarding their promise of paying early termination charges from a previous provider.Initially I went on to the EE website to enquire abou...

Dave4813 by Investigator
  • 1118 Views
  • 32 replies
  • 9 Helpful

Resolved! Cannot access internal device using ipv6 pinholes

I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my local...

EE5HT by Contributor
  • 564 Views
  • 17 replies
  • 5 Helpful

Resolved! Return kit bag

Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen