Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46379 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90323 Views
  • 11 replies
  • 12 Helpful

Resolved! Re my bills

I’m with ee for broadband and tv will it be bt that I pay the broadband and ee for my tv or will it all be to ee I’m so confused

Port forward not working with EE smart hub

I just installed the EE smart hub. I'm having lots of problems when I copied port forward rules from the previous router. Most rules were not working. I could not figure out the be pattern. e.g. 9480-9499  udp/tcp worked fine while 5190-5199 udp did ...

freddy2004 by Valued Contributor
  • 3870 Views
  • 35 replies
  • 7 Helpful

Resolved! Broadband and phone line not working

My phone & broadband have not been working for almost 48 hours and I am getting the same message over and over again and cannot contact anyone to speak to. I get a bot message saying it’s being looked into but on EE it says I have no open fault. Not ...

Resolved! Advice

Broadband service suspended, had not noticed been returned to my bank. My bill has now been paid, however I am trying to speak to an actual human. As every time I call 150 or 0330 numbers it keeps wanting me to pay the amount before I can select anot...

Really slow smart hub plus

Hi, having a real problem with my smart hub plus.Had multiple visits from openreach for over a month for them to say today that there is no problem from the line between cabinet and my property, they says the problems with the router. On my 2nd route...

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Resolved! Service suspension broadband payment plan in place

Hello, Is it normal for a suspension to be put in place whilst on a payment plan?I have just lost all connection and the system is forcing me to clear the bill yet I do have a plan in place that enables me to not be restricted. Thanks,

Cluckys by Investigator
  • 135 Views
  • 5 replies
  • 2 Helpful