Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40626 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73842 Views
  • 7 replies
  • 12 Helpful

Is anyone happy with EE

Just drifted over from the BT forums as I have taken the plunge to take up the offer on the "Full Fibre Busiest Home Bundle"Made a couple of posts on this forum and getting warnings already from other users saying "Stay away" and "Don't bother"I know...

timprocter by Established Contributor
  • 2122 Views
  • 36 replies
  • 13 Helpful

Returned Kit...not received

We switched from Sky in January and needed a replacement smart hub in Feb(Openreach came, and told me to request a new hub), this was on 7th Feb.On the Monday  afterwards we received a bag to return our old one -I have a ring doorbell video of my wif...

Re: My EE login issues - still?!

  I am the same! Can’t check my bills, subscriptions or anything else because of this problem. It’s really getting a bit ridicules! I got told that I might need to give them several weeks and that it’s not their fault that it’s just an error. Which I...

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Will1919 by Explorer
  • 55 Views
  • 1 replies
  • 1 Helpful

New 23 Smart hub can not connect to ee home app

Hi. I swapped from BT to EE for braodband and landline last week, this was motivated entirely by the ability to turn my children's wifi on and off.  I also have two ee mobile contracts for myself and one daughter.The smart hub came, (New black hub wi...

Kjo73 by Investigator
  • 4382 Views
  • 54 replies
  • 10 Helpful

Resolved! How to check type of EE fibre connection I have?

I have an EE Smart router with a Fibre connection and white EE Smart WiFi Discs.As I work from home, I need to replace my router with a third-party router so I have more control over the router configuration.I am looking for a third-party router with...

Issue trying to link my Broadband Account

Hi I am trying to Link my Broadband account to my EE App and it's asking for an Account Number which I don't have?! We have just upgraded to Full Fibre with with EE I pay Direct Debit so I only get emails. None of my emails give me an account number ...

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...