I was migrated to EE from Plusnet on 25th August 2026. The Smart Hub Plus arrived a few days beforehand and on the day my Plusnet Hub 2 light was red when I looked at it in the morning, so I changed to the Smart Hub Plus. Here are some issues:
1) The Smart Hub Plus light went aqua colour as expected but the phone didn't work - message of apology from EE on the line. I phoned EE on my mobile phone and they advised that the phone line may not migrate until the following day....good job I have a mobile, both for the non-functioning of the phone and to contact EE. The phone started working about 2 hours after the switchover
2) I could not get my robot vacuum cleaner and wifi extenders to work - these are WPA2 security, but the Smart Hub Plus is WPA3 by default, so none of these devices connected and the extenders are indispensible because my router is in one corner of the house and the walls are thick. There is no mention of WPA3 potential issues anywhere in the setup information. Fortunately I have years of hard-earned experience on internet set-ups so I looked at the router settings and found there is an option to swap wireless to a "Compatible" mode i.e. WPA2.
3) With WPA2 settings I was able to get the robot vacs to work, and I did not need to turn off the 5GHz frequency (the robots work on 2.4 GHz) BUT neither my Wifi extenders nor my printer would pair using with WPS, I had to use the password route and re-enter the mandatory 12 character password.
WhenI found I could not get the Smart Hub Plus to work with my wifi extenders I phoned EE who, with almost no delay, put me in contact with a technical person who looked at the router settings, agreed it should have worked in Compatible mode and ordered a EE-configured BT Hub 2 for me. After that I found out about the WPS problem.
The BT Hub 2 arrived and works perfectly, it took me about 10 minutes to set everything up including my own passwords and WPS worked for the printers and the extenders. The robots needed me to identify the router from a list, but that is easy. The Hub 2 is more compact than the EE Smart Hub Plus router, which is useful as my router sits on top of my desktop PC base unit under an over-desk cupboard. The Hub 2 status light is also easier to see - on the Smart hub you have to look at an angle to see it unless the room is dark when there is a slight glow in the two "EE" holes! Definite case of form over function there.
I wanted to send an e-mail to EE Technical Support to thank them for the BT Hub 2 and to advise them about the WPS issue...but there is no e-mail address. So I am posting this on the community as hopefully someone fro mTechnical Support reads these posts and my experience will be of use to other people who are "being migrated".
Regards
