Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
For the past year everything has been fine, then from a few weeks ago every day or two the broadband would randomly just drop and reconnect, no big deal for me.But for the past four days now the broadband drops at least once every 30-50 minutes often...
Neighbour is thinking of moving to EE and in chatting with them, I pointed out the value of Norton facility we currently have, although their potential package, identical to ours looks a lot cheaper.Do the new packages include Norton facility?Makes ...
Switched to EE broadband this week from BT.. honestly wish i had stayed with BT... internet constantly interrupted & prompts me to EE WiFi page to log in... I work from home I NEED CONSTANT net & I am not getting it. Both my sons PC & my laptop are h...
Got this email.(which is legitimate) We wanted to let you know that your contract for the service listed below is coming to an end. To help you plan your next steps, we’ve outlined your options along with our best available offers.Full Fibre 150 Esse...
Hello,I’ve just moved my broadband onto New EE, it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...
Has anyone else lost their internet connection in the last three days? I live in Trumpington, Cambridge and it just seems to be unaccessible.
With Main 2.4 and 5GHz switched off in the dashboard, I noticed on a WiFi analyser app that the SSIDs for the hub had re-appeared.Only compatible 2.4 was meant to be enabled. The main WiFi was still showing as off in the app but confirmed as back on ...
I am a Plusnet Broadband and Landline subscriber living in a rural area with part fibre service. As my exchange is being migrated to Digital Voice service, EE contacted me to say, that being a landline customer, I had to migrate to EE. The email quot...
Hi, I got my Smart Hub 7 Plus today and plugged it in and plugged the WAN in to my OpenReach Modem and it has just been flashing orange for about 30 minutes now, I set my payment and start date to today (9th of July) and I am just wondering whether i...
